Netcore Cloud vs. Zendesk Suite
Netcore Cloud vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Netcore Cloud | N/A | Netcore Cloud’s Customer Engagement & Experience platform (formerly known as Netcore Smartech) is presented as a one-stop growth platform that enables marketers, growth, and product managers to drive conversations with customers across multiple touchpoints. Backed by AI/ML, Netcore Cloud enables website and mobile app brands to fuel omnichannel growth. The platform offers: - Actionable unified customer profiles by stitching user data from… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Netcore Cloud | Zendesk Suite | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Netcore Cloud | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Netcore Cloud | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (3 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Netcore Cloud | Zendesk Suite | |
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Likelihood to Recommend | Netcore Solutions Pvt Ltd | Zendesk |
Pros | Netcore Solutions Pvt Ltd | Zendesk |
Cons | Netcore Solutions Pvt Ltd | Zendesk |
Likelihood to Renew | Netcore Solutions Pvt Ltd No answers on this topic | Zendesk |
Usability | Netcore Solutions Pvt Ltd No answers on this topic | Zendesk |
Reliability and Availability | Netcore Solutions Pvt Ltd No answers on this topic | Zendesk |
Performance | Netcore Solutions Pvt Ltd No answers on this topic | Zendesk |
Support Rating | Netcore Solutions Pvt Ltd No answers on this topic | Zendesk |
Online Training | Netcore Solutions Pvt Ltd No answers on this topic | Zendesk |
Implementation Rating | Netcore Solutions Pvt Ltd No answers on this topic | Zendesk |
Alternatives Considered | Netcore Solutions Pvt Ltd | Zendesk |
Return on Investment | Netcore Solutions Pvt Ltd | Zendesk |
ScreenShots | Netcore Cloud Screenshots | Zendesk Suite Screenshots |