NETLAB+ vs Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

• I really like the way that the lab documents are set up. Sometimes there is overkill on the explanation, but I have come to appreciate the repetition, because with the long term use and repetitions, I have gotten very comfortable in a virtual environment.
• The topology set up is usually very easy to follow, and very clear as far as what is where and how to find what I need to find. There are a few things that typically have to be adjusted to fit our class need or learning objective, but NETLAB is very adaptable in that sense.
• I like software/programs that can be accessed from the internet rather than an app or installation on one certain machine. This makes it very accessible, at any time of the day or night. If it were an actual live server access portal, this helps increase the security of the company, by having access lists, etc set up. NETLAB has all these capabilities as well, and accessibility is important to my industry

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• Customer Support: Overall, the majority of analysts are knowledgeable and helpful. If they are not able to directly help with an issue they will escalate to appropriate departments and keep you informed of progress.
• Partnerships: While the EMS can act as the whole solution, not all schools fit that mold. K12 Partnerships allow institutions to find the best individual fit while remaining connected via API/SSO, etc.

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• The inability to save progress! :-) As we go through the labs, time can be a very stressful aspect if I don't allow for enough in the beginning or underestimated the time it would take to complete.

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• There should be the ability to making changes to the interface to help the visually impaired.
• The changeover to the Blackbaud ID was unnecessary, consider restoring LDAP.
• Some of the management interfaces to do tasks in Core are clunky, they could be redesigned to be more clear and streamlined,.

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• I don't have any decision making authority, or implementation, I am the regular user. So beside the positive impact to my learning, I am not sure. But as for the learning objectives, NetLab has such a huge library of labs, and extra learning that we can take advantage of.

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• The Enrollment management is a GREAT improvement from using Net Community. It use to take several minutes to set up a contract for one student. Now it is just a couple of minutes.
• In Admissions the applications just need approval in Net Community it was a big syncing process that took a lot of time.
• The website is very easy to use with uploading photos and text. It is great that you can have so many styles to apply.

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