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Blackbaud Education Management Will Grow With Our School Into the Future
February 02, 2022

Blackbaud Education Management Will Grow With Our School Into the Future

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

Our whole school, PK-12, uses Blackbaud Education Management solutions. It provided a more robust alternative to the previous education management software. Users have more access and security, and the teachers who are actively using it for their class materials generally prefer it to what was in place previously. It allows for greater options in flexibility and delivery of material.
  • Users can update their contact information within the system
  • All educational processes within one system
  • Responsive design that can be accessed securely from anywhere
  • User driven reports and analysis require a working knowledge of SQL
  • Steep learning curve for those utilizing multiple areas of the software
  • Several functions lack nuance or the ability to customize between divisions
  • Still in our first year so don't have any full year assessments
  • Real value will be seen in rollover to next year
  • Working with all users to best utilize the software for greater integration, more sophisticated analysis of data
Generally very responsive, especially within chat feature. Usually, the representative is very knowledgeable and provides quick, accurate solutions and guidance. The status updates on the support page are helpful, though usually lag an issue becoming apparent. The knowledgebase is helpful if you know exactly what you're looking for; it is very keyword-sensitive.

Do you think Blackbaud Education Management Solutions delivers good value for the price?

Yes

Are you happy with Blackbaud Education Management Solutions's feature set?

Yes

Did Blackbaud Education Management Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Education Management Solutions go as expected?

Yes

Would you buy Blackbaud Education Management Solutions again?

Yes

A good, and constantly improving solution for private schools. I don't know that a lot of its functionality would be well suited to public schools, but maybe? The integration with other Blackbaud software is a huge plus for us, as we have several of their other products including their flagship Raiser's Edge. Smaller schools may not need the sophistication of Blackbaud solutions, and it is not an inexpensive option.

Evaluating Blackbaud Education Management Solutions and Competitors

Yes - Senior Systems was the previous EMS/LMS at our school, which was very outdated and wasn't going to grow with our school in the way it needs to for us to stay at the forefront of data analysis and being a data driven organization, as well as providing a current interface for our families and students.
  • Product Features
  • Product Usability
I was not involved in the purchase decision as I was hired after it was in the beginning implementation stage, but the integration with Raiser's Edge, which our school was already using, and the functionality/integration with Financial Edge NXT that we also purchased and implemented were strong factors in the decision.