NetSupport DNA vs. Spiceworks Help Desk
NetSupport DNA vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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NetSupport DNA | N/A | NetSupport DNA is an IT asset management (ITAM) solution for enterprises supporting device discovery, hardware inventory, software licensing and metering, and other features. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
NetSupport DNA | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NetSupport DNA | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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NetSupport DNA | Spiceworks Help Desk | |
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Small Businesses | ConnectWise RMM Score 7.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | KACE Systems Management Appliance Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | KACE Systems Management Appliance Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NetSupport DNA | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
NetSupport DNA | Spiceworks Help Desk | |
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Likelihood to Recommend | NetSupport No answers on this topic | Spiceworks Ziff Davis |
Pros | NetSupport No answers on this topic | Spiceworks Ziff Davis |
Cons | NetSupport No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | NetSupport No answers on this topic | Spiceworks Ziff Davis |
Usability | NetSupport No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | NetSupport No answers on this topic | Spiceworks Ziff Davis |
Support Rating | NetSupport No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | NetSupport No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | NetSupport No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | NetSupport No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |