What users are saying about
5 Ratings
1 Ratings
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Score 10 out of 100
5 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

ShowMyPC

The primary use case is to assist an IT team working on computers across offices, or at times a server handled by another department. If it is offsite work and we need quick access. It also helps in getting access of BYOD devices of all employees and its file sharing feature is one of the most used in a few departments although support for integration with cloud service providers is a sore point.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NetSupport Manager
10.0
ShowMyPC
6.8
Screen sharing
NetSupport Manager
10.0
ShowMyPC
8.0
File transfer
NetSupport Manager
10.0
ShowMyPC
5.0
Instant message
NetSupport Manager
10.0
ShowMyPC
7.0
Remote management of servers & workstations
NetSupport Manager
10.0
ShowMyPC
7.0
Centralized management dashboard
NetSupport Manager
10.0
ShowMyPC
7.0
Annotations
NetSupport Manager
10.0
ShowMyPC
7.0
Monitoring and Alerts
NetSupport Manager
10.0
ShowMyPC
8.0
Multi-platform remote control
NetSupport Manager
10.0
ShowMyPC
3.0
Secure remote access with Smart Card authentication
NetSupport Manager
ShowMyPC
6.0
Access to sleeping/powered-off computers
NetSupport Manager
ShowMyPC
7.0
Over-the-Internet remote session
NetSupport Manager
ShowMyPC
8.0
Session record
NetSupport Manager
ShowMyPC
8.0

Pros

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

ShowMyPC

  • Easy access to help with software issues.
  • Technical support
  • Access to Remote desktop control
  • Recording sessions for paper trails
Anonymous | TrustRadius Reviewer

Cons

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

ShowMyPC

  • No support for Mac
  • Software produces lags at times, not the smoothest
  • No integration with CSP's for file transfer
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

ShowMyPC

ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

ShowMyPC

  • It allowed us to provide support even in remote locations
  • Its website support is very useful as it has allowed us to gain instant access without need of software installation
  • Remote Desktop Connection freezes at times and might require more testing and upgrading
Anonymous | TrustRadius Reviewer

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ShowMyPC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSupport Manager
10.0
ShowMyPC
6.0

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