Newired vs. Oracle Fusion Service
Newired vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Newired | Enterprise companies (1,001+ employees) | Newired is a digital adoption solution designed to allow companies and organizations to create seamless, smooth, and positive experiences for users, with interactive, step-by-step guidance or tooltips. With Newired, users are guided through the completion of tasks and processes, even complex ones, and mistakes are reduced or even avoided completely. Newired doesn’t require companies to redesign or overhaul their websites and web applications to ensure a smooth experience for their… | $540 per month | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
Newired | Oracle Fusion Service | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $6,480 per year | No setup fee | ||||||||||||||
Additional Details | The application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/ | — | ||||||||||||||
More Pricing Information |
Newired | Oracle Fusion Service | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Newired | Oracle Fusion Service | |
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Small Businesses | Pendo.io Score 8.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Whatfix Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Whatfix Score 9.3 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Newired | Oracle Fusion Service | |
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Likelihood to Recommend | - (0 ratings) | 6.3 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.8 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Newired | Oracle Fusion Service | |
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Likelihood to Recommend | Newired No answers on this topic | Oracle |
Pros | Newired No answers on this topic | Oracle |
Cons | Newired No answers on this topic | Oracle |
Likelihood to Renew | Newired No answers on this topic | Oracle |
Usability | Newired No answers on this topic | Oracle |
Reliability and Availability | Newired No answers on this topic | Oracle |
Performance | Newired No answers on this topic | Oracle |
Support Rating | Newired No answers on this topic | Oracle |
In-Person Training | Newired No answers on this topic | Oracle |
Implementation Rating | Newired No answers on this topic | Oracle |
Alternatives Considered | Newired No answers on this topic | Oracle |
Scalability | Newired No answers on this topic | Oracle |
Return on Investment | Newired No answers on this topic | Oracle |
ScreenShots | Newired Screenshots | Oracle Fusion Service Screenshots |