NextGen Healthcare EHR vs. Opus EHR

NextGen is very easy to navigate and simple to learn. The patient scheduling and calendars are very clear and the flexibility to customize the calendars is very helpful. When we are making patient appointments it is clear what times are available for each doctor and office which helps avoid mistakes since we have multiple doctors and offices.

Incentivized

As I said before, I couldn't see a lot of the features being good for someone who just runs their own single private practice (just themselves). The biggest feature for me is the ability to "oversee" all documentation as it's completed, and to be able to make sure we are "covered" in every area that documentation serves

• it is easy to create an appointment for a patient. The system is easy to use. It can easily show you when the next appoint is and also has pop up system alerts that the staff can view as to any special things that may need to be done before that appointment is created
• Adding charges from an encounter is effortless, creates the claim and is sent to the clearing house and onto the payer. This process is all documented
• one of the best features I like is that in the background is that NextGen documents every user's actions as to what is being done to the patient's chart. As a manager I can view what has happen over time with the patient's chart and easily repair what's needed

Incentivized

• Ease of Use
• Costs are obvious and transparent
• Expanded Features not included in most EHR
• Artificial Intelligence tools speed up clinical documentation
• Organization for Directors/Supervisors
• A "fair" contract (no scary, hidden stipulations

• NextGen completely misses the mark for ASCs, especially multispecialty.
• NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
• NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.

Incentivized

• Their initial walk through/demo - It's overwhelming
• Not everyone will know how to use it right away like other larger EHR's. There is a small learning curve
• Not great for single therapists, best for small-medium-medium large facilities

I gave this rating because it is truly a system that flows data extremely well within the NextGen ecosystem. Many times you will find systems that do not want to talk to each other from a data perspective, let alone from a capabilities lens. NextGen Healthcare EHR delivers on this data flow without aggregation to where you are deciding on what not to bring into the chart rather than worrying if it is in available.

Incentivized

Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

Incentivized

Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time

Incentivized

NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.

Incentivized

I just felt it was a good balance of being "down to earth" but extremely capable. It seemed like a product designed from the ground up, from people who have actually dealt with the challenges of using technology within a facility, rather than from a computer expert who tried to learn about our application and apply typical solutions that don't work as well as they thought

• While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.

Incentivized

• Quality outcomes measurement for insurance rate increases
• Therapists that are great with clients, are also now great with documentation (AI tool)
• I don't have to "hunt" through documentation to make sure everything is completed on time.
• I don't have to explain a bunch of hidden costs to our executive team.