Nextiva Contact Center vs. Smiddle Agent Scripting

Nextiva Contact Center

Smiddle Agent Scripting

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Nextiva Contact Center	Score 9.6 out of 10	N/A	Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.	$129 per month per seat
Smiddle Agent Scripting	Score 0.0 out of 10	N/A	N/A	$20,000 per year

Pricing

Nextiva Contact Center

Smiddle Agent Scripting

Editions & Modules

Essential: $129
per month per seat
Professional: $159
per month per seat
Premium: $199
per month per seat

Basic: $20,000
per year

Offerings

Pricing Offerings
Nextiva Contact Center	Smiddle Agent Scripting
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Nextiva Contact Center	Smiddle Agent Scripting
Considered Both Products	Nextiva Contact Center HM Henry Molina Administrative Services Manager Chose Nextiva Contact Center Because of their prices and the multiple call center options they offer. Incentivized Helpful? OM Ommi Milner Customer service-Sales Chose Nextiva Contact Center We had a lot of connectivity issues and call drops that occurred daily towards the end of our contract with them. When we switched to Nextiva Contact Center, the call quality was a lot better and reporting and call monitoring was a lot easier to manage. Overall the switch over … Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva Contact Center is much cheaper and has a bigger following online. I rarely hear any complaints and so they are the best in the business. They stack up by being number one. Everyone else is trying to compete and be like them but they won't even come close. It's … Incentivized Helpful? Jacob Cook Head of Customer Success Chose Nextiva Contact Center Nextiva Contact Center had all of the features we needed at a very affordable price. Dialpad had the needed features, but they were locked on a super expensive tier. Incentivized Helpful? David Norton Director of Digital Sales Chose Nextiva Contact Center It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead Incentivized Helpful? Dustin Alise Event App Support Chose Nextiva Contact Center We switched to Nextiva because they offered more flexible options than our previous system. Nextiva also offered a lower cost for what we were looking to do. Nextiva also allowed us to expand our contact center as we grew. The contact center allowed us to set up each phone … Incentivized Helpful? roger pszonowsky Stranding admin Chose Nextiva Contact Center The overall ease of setup for persons not familar with the technology was there even on weekends. Quick to respond to our needs Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva Contact Center's solutions is more robust and have more intuitive features that RCC didn't seem to have or demonstrate. Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva Contact Center looks great and feels good compared to some of the other providers I've used. I don't feel as much customization but that could be limited to the level of use we use the system. Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva Contact Center has additional features that were useful for this particular business especially in gauging activity and flow to better arrange employees for peak hours. Incentivized Helpful? Jesse Reyna Director of Information Technology Chose Nextiva Contact Center Nextiva provided these contact center features out of the box compared to the other providers we compared with that required either an integration with another third party provider or at a higher cost. Incentivized Helpful? FH Farhan Hussain CTO Chose Nextiva Contact Center We had a lot of trouble with previous provider, we were loosing calls and eventually loosing business and business opportunities. Our customers and prospects always had a complaint that our numbers are either silent or are not being answered. On the other hand, we had almost … Incentivized Helpful? BO Barbara Otis Controller Chose Nextiva Contact Center more features for less money, overall better service and customer service. Nextiva VoIP Call Center is an all in one software. I am able to manage contacts, fax, SMS, all on one platform instead of needing to pay multiple subscriptions and access multiple platforms. Nextiva … Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center This is the first VolP app I use. Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center we used ring central, switched dues to a support and pricing Incentivized Helpful? EK Eric Knowles Office Manger Chose Nextiva Contact Center Compared to Mitel, Nextiva VoIP Call Center provides better quality calls. With Mitel we had daily dropped and garbled calls. With Nextiva VoIP Call Center, we have maybe one dropped call every couple of months, and zero garbled calls. Nextiva VoIP Call Center's mobile and … Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center we chose Nextiva VoIP Call Center due to functionality at the time Incentivized Helpful? JG Juan L Guzman Commercial Manager Chose Nextiva Contact Center The customer service is the most outstanding point to reference here. I hope Nextiva keeps this way of treating their customers like priority. In that way they guarantee their customers stay with them for a long. In these days knowing the customers´ needs is most important that … Incentivized Helpful? Paulo Saldarriaga Benavides Project Manager Chose Nextiva Contact Center Zoom, Momentum IoT, Polycom Trio, Skype for Business and now part of Microsoft Teams Incentivized Helpful? Ace Santos Sales channel coordinator Chose Nextiva Contact Center Other Voip phone provider will offer you tons of features that in most cases our business does not really need or use at all, forcing you to sign up for a higher tier. With Nextiva VoIP Call Center you get what you need for a lesser cost. Incentivized Helpful? Arnie Francisco CRM Administrator Chose Nextiva Contact Center I will focus my evaluation on their VOIP system, and if I compare it to those providers I've used before. Nextiva is so simple and very helpful and the main reason is actually their pricing. If you are a start up business looking for tools to use in your calling efforts, I … Incentivized Helpful? Verified User Anonymous Chose Nextiva Contact Center Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering … Incentivized Helpful?	Smiddle Agent Scripting No answer on this topic

Features

Nextiva Contact Center

Smiddle Agent Scripting

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Nextiva Contact Center 9.4 Ratings 11% above category average	Smiddle Agent Scripting - Ratings
Agent dashboard	9.40 Ratings	00 Ratings
Validate callers	9.50 Ratings	00 Ratings
Outbound response	9.70 Ratings	00 Ratings
Call forwarding	9.60 Ratings	00 Ratings
Click-to-call (CTC)	9.00 Ratings	00 Ratings
Warm transfer	9.40 Ratings	00 Ratings
Predictive dialing	9.00 Ratings	00 Ratings
Interactive voice response	8.90 Ratings	00 Ratings
REST APIs	9.20 Ratings	00 Ratings
Call scripts	9.50 Ratings	00 Ratings
Call tracking	9.90 Ratings	00 Ratings
Multichannel integration	9.10 Ratings	00 Ratings
CRM software integration	9.60 Ratings	00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Nextiva Contact Center 9.4 Ratings 12% above category average	Smiddle Agent Scripting - Ratings
Inbound call routing	9.70 Ratings	00 Ratings
Omnichannel inbound routing	9.20 Ratings	00 Ratings
Recording	9.70 Ratings	00 Ratings
Quality management	9.60 Ratings	00 Ratings
Call analytics	9.60 Ratings	00 Ratings
Historical reporting	9.30 Ratings	00 Ratings
Live reporting	8.90 Ratings	00 Ratings
Customer surveys	9.60 Ratings	00 Ratings
Customer interaction analytics	9.30 Ratings	00 Ratings

Best Alternatives
	Nextiva Contact Center	Smiddle Agent Scripting
Small Businesses	CloudTalk Score 7.4 out of 10	CloudTalk Score 7.4 out of 10
Medium-sized Companies	CloudTalk Score 7.4 out of 10	CloudTalk Score 7.4 out of 10
Enterprises	Bright Pattern Contact Center Score 8.4 out of 10	Bright Pattern Contact Center Score 8.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Nextiva Contact Center	Smiddle Agent Scripting
Likelihood to Recommend	9.6 (0 ratings)	- (0 ratings)
Likelihood to Renew	10.0 (0 ratings)	- (0 ratings)
Usability	7.9 (0 ratings)	- (0 ratings)
Support Rating	8.0 (0 ratings)	- (0 ratings)

User Testimonials
	Nextiva Contact Center	Smiddle Agent Scripting
Likelihood to Recommend	We have over 50 locations and an in-house call center, so having a united platform to perform customer service duties is absolutely critical. Nextiva Contact Center is a very effective solution for large teams and multi-location businesses. If you need to regularly report on call volume and agent performance, it is extremely helpful. A very small team may not benefit from it as much as a medium to large scale one. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	Nextiva allows you to set up the Contact Center to fit your exact needs. The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends. The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc... Incentivized Dustin Alise Event App Support Read full review	No answers on this topic
Cons	I'd like to be able block numbers globally through the web portal rather than having it done through tech support. Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone. Incentivized EK Eric Knowles Office Manger Read full review	No answers on this topic
Likelihood to Renew	Outside of emails, Nextiva is the only way to contact our customers and their attendees, and the only way that they can contact us. We are a smaller company, but with Nextiva we can operate and manage our contact center easily no matter how much our company grows in the future. Nextiva is a versatile tool that can fit any need Incentivized Dustin Alise Event App Support Read full review	No answers on this topic
Usability	We take advantage of all the options we have with Nextiva to make our customer's experience better and faster than what it used to be; by using the multiple lines, we can talk to more patients and make their time valuable. Incentivized HM Henry Molina Administrative Services Manager Read full review	No answers on this topic
Support Rating	Every single experience with the Nextiva Contact Center has been beyond amazing! The support team is always caring and kind, and they get the problem solved as soon as possible if needed. They always follow up to make sure the issue has been resolved. That's one of the reasons why I have been a customer for so long. Incentivized KA Kim Attebery Executive Assistant Read full review	No answers on this topic
Alternatives Considered	It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead David Norton Director of Digital Sales Read full review	No answers on this topic
Return on Investment	With a lot of our employees doing remote work, Nextiva Contact Center phone system supports remote access which has reduced our need for physical office space and associated costs. It has reduced our maintenance and repair costs associated with outdated equipment. The exceptional quality of sound has led to a higher satisfaction during meetings. Incentivized Jodi Baabdady Jodi Baabdaty Read full review	No answers on this topic
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