NICE CXone vs. Nixxis Contact Suite
NICE CXone vs. Nixxis Contact Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Nixxis Contact Suite | N/A | Nixxis Contact Suite is a call center software offering from Nixxis. | N/A |
NICE CXone | Nixxis Contact Suite | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | Nixxis Contact Suite | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | Nixxis Contact Suite | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Nixxis Contact Suite | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Nixxis Contact Suite | |
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Likelihood to Recommend | NICE Systems | Nixxis No answers on this topic |
Pros | NICE Systems | Nixxis No answers on this topic |
Cons | NICE Systems | Nixxis No answers on this topic |
Likelihood to Renew | NICE Systems | Nixxis No answers on this topic |
Usability | NICE Systems | Nixxis No answers on this topic |
Reliability and Availability | NICE Systems | Nixxis No answers on this topic |
Performance | NICE Systems | Nixxis No answers on this topic |
Support Rating | NICE Systems | Nixxis No answers on this topic |
In-Person Training | NICE Systems | Nixxis No answers on this topic |
Online Training | NICE Systems | Nixxis No answers on this topic |
Implementation Rating | NICE Systems | Nixxis No answers on this topic |
Alternatives Considered | NICE Systems | Nixxis No answers on this topic |
Scalability | NICE Systems | Nixxis No answers on this topic |
Return on Investment | NICE Systems | Nixxis No answers on this topic |
ScreenShots | NICE CXone Screenshots |