NICE CXone vs. Softdial Contact Center
NICE CXone vs. Softdial Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Softdial Contact Center | N/A | Softdial Contact Center is a call center software offering from Sytel. | N/A |
NICE CXone | Softdial Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | Softdial Contact Center | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | Softdial Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Softdial Contact Center | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Softdial Contact Center | |
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Likelihood to Recommend | NICE Systems | Sytel No answers on this topic |
Pros | NICE Systems | Sytel No answers on this topic |
Cons | NICE Systems | Sytel No answers on this topic |
Likelihood to Renew | NICE Systems | Sytel No answers on this topic |
Usability | NICE Systems | Sytel No answers on this topic |
Reliability and Availability | NICE Systems | Sytel No answers on this topic |
Performance | NICE Systems | Sytel No answers on this topic |
Support Rating | NICE Systems | Sytel No answers on this topic |
In-Person Training | NICE Systems | Sytel No answers on this topic |
Online Training | NICE Systems | Sytel No answers on this topic |
Implementation Rating | NICE Systems | Sytel No answers on this topic |
Alternatives Considered | NICE Systems | Sytel No answers on this topic |
Scalability | NICE Systems | Sytel No answers on this topic |
Return on Investment | NICE Systems | Sytel No answers on this topic |
ScreenShots | NICE CXone Screenshots |