NICE CXone vs. XCALLY
NICE CXone vs. XCALLY
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
XCALLY | N/A | Users can engage customers with the XCALLY MOTION technology integrated with Asterisk™. With it, agents and supervisors can manage and monitor Voice (inbound & manual or automatic outbound) Video Web Chat E-Mail SMS Fax Social media and custom channels using a single platform. XCALLY Motion also provides integrations with third party software applications available on the market, including CRM, Bots or Ticketing… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | XCALLY | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | XCALLY | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | XCALLY | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | XCALLY | |
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Likelihood to Recommend | NICE Systems | Xenialab s.r.l. No answers on this topic |
Pros | NICE Systems | Xenialab s.r.l. No answers on this topic |
Cons | NICE Systems | Xenialab s.r.l. No answers on this topic |
Likelihood to Renew | NICE Systems | Xenialab s.r.l. No answers on this topic |
Usability | NICE Systems | Xenialab s.r.l. No answers on this topic |
Reliability and Availability | NICE Systems | Xenialab s.r.l. No answers on this topic |
Performance | NICE Systems | Xenialab s.r.l. No answers on this topic |
Support Rating | NICE Systems | Xenialab s.r.l. No answers on this topic |
In-Person Training | NICE Systems | Xenialab s.r.l. No answers on this topic |
Online Training | NICE Systems | Xenialab s.r.l. No answers on this topic |
Implementation Rating | NICE Systems | Xenialab s.r.l. No answers on this topic |
Alternatives Considered | NICE Systems | Xenialab s.r.l. No answers on this topic |
Scalability | NICE Systems | Xenialab s.r.l. No answers on this topic |
Return on Investment | NICE Systems | Xenialab s.r.l. No answers on this topic |
ScreenShots | NICE CXone Screenshots | XCALLY Screenshots |