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XCALLY is a versatile software solution that offers a range of use cases for call centers and customer service departments. Users have …
Overview
What is XCALLY?
Users can engage customers with the XCALLY MOTION technology integrated with Asterisk™. With it, agents and supervisors can manage and monitorVoice (inbound & manual or automatic outbound)VideoWeb ChatE-MailSMSFaxSocial media and custom channels using a single platform.XCALLY Motion also provides integrations with…
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What is XCALLY?
Users can engage customers with the XCALLY MOTION technology integrated with Asterisk™. With it, agents and supervisors can manage and monitor Voice (inbound & manual or automatic outbound) Video Web Chat E-Mail SMS Fax Social media…
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.xcally.com/plans.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
XCALLY - Omnichannel contact center platform
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is XCALLY?
Users can engage customers with the XCALLY MOTION technology integrated with Asterisk™.
With it, agents and supervisors can manage and monitor
XCALLY Motion also provides integrations with third party software applications available on the market, including CRM, Bots or Ticketing Systems.
With it, agents and supervisors can manage and monitor
- Voice (inbound & manual or automatic outbound)
- Video
- Web Chat
- SMS
- Fax
- Social media
XCALLY Motion also provides integrations with third party software applications available on the market, including CRM, Bots or Ticketing Systems.
XCALLY Features
Contact Center Software Features
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Social media channels
Predictive Analytics Features
- Supported: Chatbots
XCALLY Screenshots
XCALLY Integrations
- Meta Business Suite
- WhatsApp Business
- Microsoft Teams
- Amazon Lex
- ServiceNow IT Service Management
- Desk.com (discontinued)
- Freshdesk
- Freshsales
- Zendesk Suite
- Vtiger
- Plivo
- ClickSend
- Google Dialogflow
- Line
- Viber
- Salesforce
- SugarCRM
- ZohoCRM
- Microsoft Dynamics 365
- Twilio SMS
- Skebby
- Amazon AWS Polly TTS
- Google ASR and TTS
- ISpeech ASR and TTS
- Lumenvox ASR and TTS
- Sestek ASR and TTS
XCALLY Competitors
- RingCentral Contact Center
- AloTech
XCALLY Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
XCALLY is a versatile software solution that offers a range of use cases for call centers and customer service departments. Users have reported that the app is easy to navigate, making everyday operations seamless. With XCALLY, users can manage email solutions, chat on integrated platforms, and even utilize WhatsApp and automatic bots for customer communication. One of the key advantages of XCALLY is its ability to integrate various contact channels, allowing customers to communicate via their preferred platform. Additionally, agents have the flexibility to work remotely, which improves efficiency and streamlines operations.
Customers who have implemented XCALLY appreciate how it optimizes management time and enhances the overall customer experience. The platform's centralized approach enables businesses to handle multiple sources of communication effectively, providing excellent solutions for customers. Users also value the convenience of creating customized reports and the ease of communication with clients through this software. XCALLY's impressive track record has garnered recommendations from users in various industries, making it an ideal choice for companies seeking a reliable and comprehensive solution for their call center needs.