TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nickelled

    N/AN/ANickelled helps build step-by-step website tutorials , provide better customer success and engagement and shows the steps to success with step-by-step guides. Nickelled also integrates without code change to your site.

    $99

    per month

    Userlane

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Userlane is a software adoption platform designed for organizations in regulated sectors, including healthcare, financial services, manufacturing, and life sciences. The platform integrates usage analytics with in-app support to manage software engagement and friction. Application Intelligence The Application Intelligence module provides visibility into an organization's software environment. It utilizes App Discovery to identify active applications,…N/A
    Pricing
    NickelledUserlane
    Editions & Modules
    Starter
    $99
    per month
    Growth
    $199
    per month
    Premium
    $399
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    NickelledUserlane
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsThe pricing is heavily dependent on your requirements therefore we ask you to contact us directly.
    More Pricing Information
    Best Alternatives
    NickelledUserlane
    Small Businesses
    Pendo.io
    Score8.5 out of 10
    Pendo.io
    Score8.5 out of 10
    Medium-sized Companies
    Whatfix
    Score10 out of 10
    Whatfix
    Score10 out of 10
    Enterprises
    Whatfix
    Score10 out of 10
    Whatfix
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NickelledUserlane
    Likelihood to Recommend
    -
    (0 ratings)
    9.1
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    NickelledUserlane
    Likelihood to Recommend
    Nickelled
    No answers on this topic
    Userlane
    Well suited:
    • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
    • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
    • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
    Not so well suited:
    • Desktop apps -- > Doesn't really work for desktop
    • Mobile apps --> Limited support, only works for web-based mobile apps
    • Small user base (less than 50 users) --> Not required when there are only a few users
    Read full review
    Pros
    Nickelled
    No answers on this topic
    Userlane
    • Unbiased people and company.
    • Professional team.
    • Solution oriented team.
    Incentivized
    Read full review
    Cons
    Nickelled
    No answers on this topic
    Userlane
    • Need to Improve User level analytics
    • Need to Improve UX/UI
    • Need to improve reporting
    • More option to export the analytics report ,Currently you can export in PDF.
    Incentivized
    Read full review
    Usability
    Nickelled
    No answers on this topic
    Userlane
    • Easy to use content editor, no specific knowledge needed
    • Super fast to create interactive guides, went live within days
    • Clean and actionable analytics, not too bloated
    Read full review
    Alternatives Considered
    Nickelled
    No answers on this topic
    Userlane
    I haven't used any other to much extent.
    Incentivized
    Read full review
    Return on Investment
    Nickelled
    No answers on this topic
    Userlane
    • Higher conversion rate.
    • Less support needed.
    • Proactive communication solves the most user questions.
    Incentivized
    Read full review
    ScreenShots

    Userlane Screenshots

    Screenshot of App DiscoveryScreenshot of HEART OverviewScreenshot of Portfolio OverviewScreenshot of Userlane Assistant