Norada Solve360 vs Sugar Sell (SugarCRM)

What users are saying about

Score 3 out of 10

Based on 4 reviews and ratings

Score 7.6 out of 10

Based on 233 reviews and ratings

Feature Set Ratings

Norada Solve360 ranks higher in 2 feature sets: Customization, Security
Sugar Sell (SugarCRM) ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Social CRM
Norada Solve360 and Sugar Sell (SugarCRM) are tied in 1 feature set: CRM Reporting & Analytics

Sales Force Automation

7.8

Norada Solve360

78%

8.6

Sugar Sell (SugarCRM)

86%

Sugar Sell (SugarCRM) ranks higher in 6/9 features

Customer data management / contact management

9.0

90%

1 Rating

8.9

89%

32 Ratings

Workflow management

7.0

70%

1 Rating

8.6

86%

28 Ratings

Territory management

8.0

80%

1 Rating

8.8

88%

26 Ratings

Opportunity management

6.0

60%

1 Rating

8.8

88%

26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.0

80%

1 Rating

8.9

89%

29 Ratings

Contract management

9.0

90%

1 Rating

8.7

87%

26 Ratings

Quote & order management

5.0

50%

1 Rating

8.1

81%

24 Ratings

Interaction tracking

10.0

100%

1 Rating

8.0

80%

30 Ratings

Channel / partner relationship management

8.0

80%

1 Rating

8.6

86%

25 Ratings

Customer Service & Support

8.7

Norada Solve360

87%

8.9

Sugar Sell (SugarCRM)

89%

Norada Solve360 ranks higher in 2/3 features

Case management

7.0

70%

1 Rating

9.1

91%

24 Ratings

Call center management

10.0

100%

1 Rating

8.8

88%

19 Ratings

Help desk management

9.0

90%

1 Rating

8.7

87%

17 Ratings

Marketing Automation

6.0

Norada Solve360

60%

8.3

Sugar Sell (SugarCRM)

83%

Sugar Sell (SugarCRM) ranks higher in 2/2 features

Lead management

7.0

70%

1 Rating

8.9

89%

22 Ratings

Email marketing

5.0

50%

1 Rating

7.7

77%

23 Ratings

CRM Project Management

7.5

Norada Solve360

75%

9.0

Sugar Sell (SugarCRM)

90%

Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

8.0

80%

1 Rating

9.1

91%

26 Ratings

Billing and invoicing management

7.0

70%

1 Rating

8.9

89%

18 Ratings

Reporting

N/A

0 Ratings

8.9

89%

24 Ratings

CRM Reporting & Analytics

9.0

Norada Solve360

90%

9.0

Sugar Sell (SugarCRM)

90%

Norada Solve360 ranks higher in 2/3 features

Forecasting

9.0

90%

1 Rating

8.9

89%

24 Ratings

Pipeline visualization

10.0

100%

1 Rating

9.1

91%

25 Ratings

Customizable reports

8.0

80%

1 Rating

8.9

89%

27 Ratings

Customization

9.5

Norada Solve360

95%

8.8

Sugar Sell (SugarCRM)

88%

Norada Solve360 ranks higher in 3/4 features

Custom fields

10.0

100%

1 Rating

8.9

89%

29 Ratings

Custom objects

10.0

100%

1 Rating

9.1

91%

26 Ratings

Scripting environment

8.0

80%

1 Rating

8.9

89%

19 Ratings

API for custom integration

10.0

100%

1 Rating

8.4

84%

25 Ratings

Security

10.0

Norada Solve360

100%

8.7

Sugar Sell (SugarCRM)

87%

Norada Solve360 ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

9.1

91%

21 Ratings

Role-based user permissions

10.0

100%

1 Rating

8.2

82%

26 Ratings

Social CRM

8.0

Norada Solve360

80%

8.6

Sugar Sell (SugarCRM)

86%

Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

8.0

80%

1 Rating

8.8

88%

19 Ratings

Social engagement

8.0

80%

1 Rating

8.5

85%

16 Ratings

Integrations with 3rd-party Software

Norada Solve360

Feature Set Not Supported

N/A

8.7

Sugar Sell (SugarCRM)

87%

Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

8.9

89%

19 Ratings

Compensation management

N/A

0 Ratings

8.5

85%

13 Ratings

Platform

Norada Solve360

Feature Set Not Supported

N/A

8.3

Sugar Sell (SugarCRM)

83%

Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

8.3

83%

20 Ratings

Attribute Ratings

Sugar Sell (SugarCRM) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Norada Solve360

70%

1 Rating

8.3

Sugar Sell (SugarCRM)

83%

57 Ratings

Norada Solve360

N/A

0 Ratings

8.2

Sugar Sell (SugarCRM)

82%

26 Ratings

Norada Solve360

N/A

0 Ratings

8.7

Sugar Sell (SugarCRM)

87%

10 Ratings

Norada Solve360

N/A

0 Ratings

10.0

Sugar Sell (SugarCRM)

100%

2 Ratings

Norada Solve360

N/A

0 Ratings

10.0

Sugar Sell (SugarCRM)

100%

2 Ratings

Norada Solve360

90%

2 Ratings

9.2

Sugar Sell (SugarCRM)

92%

18 Ratings

Norada Solve360

N/A

0 Ratings

9.0

Sugar Sell (SugarCRM)

90%

1 Rating

Norada Solve360

N/A

0 Ratings

8.0

Sugar Sell (SugarCRM)

80%

1 Rating

Norada Solve360

N/A

0 Ratings

9.0

Sugar Sell (SugarCRM)

90%

9 Ratings

Norada Solve360

N/A

0 Ratings

9.0

Sugar Sell (SugarCRM)

90%

1 Rating

Pros

Contact database.
Integrated communications and communication history across projects.
Task lists and objectives.

Read full review

Mārtiņš Pakulis

Project Manager

Baltic4youMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
Exporting granular reports into excel for in depth analysis and actionable measures.
Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

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Verified User

C-Level Executive in Customer Service

Internet Company, 51-200 employees

View all 57 answers on this topic

Cons

More advanced filters for tasks.
More advanced project organization elements.

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Mārtiņš Pakulis

Project Manager

Baltic4youMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
General layout could be improved by the addition of modern templates to customize the standard look and feel
Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Verified User

Consultant in Information Technology

Newspapers Company, 51-200 employees

View all 57 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

$39 per month

Norada Solve360 Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition

Sugar Sell	$80.00¹
Sugar Professional	$52.00¹
Sugar Enterprise	$85.00¹

Per User/Per Month (billed annually)

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.2

Based on 26 answers

Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

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Andrew Dunifer, MBA/MS MIS

Marketing and Business Development Manager

Vortex Immersion MediaEntertainment, 1-10 employees

View all 26 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.7

Based on 10 answers

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

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Verified User

Account Manager in Sales

51-200 employees

View all 10 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 2 answers

SugarCRM has never been down for us.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 2 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 2 answers

No response time issues ever. Very productive due to its ease of use.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 2 answers on this topic

Support Rating

Norada Solve360 9.0

Based on 2 answers

I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.

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Mārtiņš Pakulis

Project Manager

Baltic4youMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Sugar Sell (SugarCRM) 9.2

Based on 18 answers

Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.

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Himanshu Shah

Senior Manager

AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees

View all 18 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.0

Based on 1 answer

Only part of an implemementation as noted previously.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 9 answers

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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Marc Prince

President

Digital Ascent, IncComputer & Network Security, 1-10 employees

View all 9 answers on this topic

Alternatives Considered

No answers on this topic

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.

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Sid Haas

Vice President of Business Development

LKCSMarketing and Advertising, 51-200 employees

View all 57 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

Works from 2-300 Users in our experience.

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Peter Fletcher

Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

View all 1 answers on this topic

Return on Investment

Easy to keep track of client needs.
Easy to work in a team with the same client base.
Easy to organize work.

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Mārtiņš Pakulis

Project Manager

Baltic4youMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
It allows each user to have a 360-degree view point of our databases at any given point.
Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.

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Jennifer Stewart

Marketing Manager & CRM Administrator

Lincoln Healthcare GroupEvents Services, 11-50 employees

View all 57 answers on this topic

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Norada Solve360

Sugar Sell (SugarCRM)

Case management

Call center management

Help desk management

Norada Solve360

Sugar Sell (SugarCRM)

Lead management

Email marketing

Norada Solve360

Sugar Sell (SugarCRM)

Task management

Billing and invoicing management

Reporting

Norada Solve360

Sugar Sell (SugarCRM)

Forecasting

Pipeline visualization

Customizable reports

Norada Solve360

Sugar Sell (SugarCRM)

Custom fields

Custom objects

Scripting environment

API for custom integration

Norada Solve360

Sugar Sell (SugarCRM)

Single sign-on capability

Role-based user permissions

Norada Solve360

Sugar Sell (SugarCRM)

Social data

Social engagement

Norada Solve360

Sugar Sell (SugarCRM)

Marketing automation

Compensation management

Norada Solve360

Sugar Sell (SugarCRM)

Mobile access

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Norada Solve360

Sugar Sell (SugarCRM)

Likelihood to Recommend

Norada Solve360

Sugar Sell (SugarCRM)

Pros

Norada Solve360

Sugar Sell (SugarCRM)

Cons