What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
195 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Norada Solve360
7.8
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Norada Solve360
9.0
Sugar Sell (SugarCRM)
7.8
Workflow management
Norada Solve360
7.0
Sugar Sell (SugarCRM)
7.9
Territory management
Norada Solve360
8.0
Sugar Sell (SugarCRM)
7.6
Opportunity management
Norada Solve360
6.0
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
Norada Solve360
8.0
Sugar Sell (SugarCRM)
7.3
Contract management
Norada Solve360
9.0
Sugar Sell (SugarCRM)
6.8
Quote & order management
Norada Solve360
5.0
Sugar Sell (SugarCRM)
7.8
Interaction tracking
Norada Solve360
10.0
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Norada Solve360
8.0
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Norada Solve360
8.7
Sugar Sell (SugarCRM)
7.1
Case management
Norada Solve360
7.0
Sugar Sell (SugarCRM)
6.3
Call center management
Norada Solve360
10.0
Sugar Sell (SugarCRM)
7.9
Help desk management
Norada Solve360
9.0
Sugar Sell (SugarCRM)
7.2

Marketing Automation

Norada Solve360
6.0
Sugar Sell (SugarCRM)
7.5
Lead management
Norada Solve360
7.0
Sugar Sell (SugarCRM)
8.2
Email marketing
Norada Solve360
5.0
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Norada Solve360
7.5
Sugar Sell (SugarCRM)
7.6
Task management
Norada Solve360
8.0
Sugar Sell (SugarCRM)
7.9
Billing and invoicing management
Norada Solve360
7.0
Sugar Sell (SugarCRM)
7.1
Reporting
Norada Solve360
Sugar Sell (SugarCRM)
7.6

CRM Reporting & Analytics

Norada Solve360
9.0
Sugar Sell (SugarCRM)
7.9
Forecasting
Norada Solve360
9.0
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Norada Solve360
10.0
Sugar Sell (SugarCRM)
7.4
Customizable reports
Norada Solve360
8.0
Sugar Sell (SugarCRM)
8.1

Customization

Norada Solve360
9.5
Sugar Sell (SugarCRM)
7.9
Custom fields
Norada Solve360
10.0
Sugar Sell (SugarCRM)
8.4
Custom objects
Norada Solve360
10.0
Sugar Sell (SugarCRM)
7.5
Scripting environment
Norada Solve360
8.0
Sugar Sell (SugarCRM)
7.7
API for custom integration
Norada Solve360
10.0
Sugar Sell (SugarCRM)
7.9

Security

Norada Solve360
10.0
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Norada Solve360
10.0
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
Norada Solve360
10.0
Sugar Sell (SugarCRM)
8.9

Social CRM

Norada Solve360
8.0
Sugar Sell (SugarCRM)
8.8
Social data
Norada Solve360
8.0
Sugar Sell (SugarCRM)
8.8
Social engagement
Norada Solve360
8.0
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Norada Solve360
Sugar Sell (SugarCRM)
8.3
Marketing automation
Norada Solve360
Sugar Sell (SugarCRM)
7.8
Compensation management
Norada Solve360
Sugar Sell (SugarCRM)
8.8

Platform

Norada Solve360
Sugar Sell (SugarCRM)
7.1
Mobile access
Norada Solve360
Sugar Sell (SugarCRM)
7.1

Pros

Norada Solve360

  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Norada Solve360

  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Norada Solve360

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Norada Solve360

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Norada Solve360

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Norada Solve360

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Norada Solve360

Norada Solve360 9.0
Based on 1 answer
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Norada Solve360

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Norada Solve360

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Norada Solve360

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Norada Solve360

No answers on this topic

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Norada Solve360

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Norada Solve360

  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Norada Solve360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Norada Solve360
7.0
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

Norada Solve360
Sugar Sell (SugarCRM)
8.2

Usability

Norada Solve360
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Norada Solve360
Sugar Sell (SugarCRM)
10.0

Performance

Norada Solve360
Sugar Sell (SugarCRM)
10.0

Support Rating

Norada Solve360
9.0
Sugar Sell (SugarCRM)
6.3

In-Person Training

Norada Solve360
Sugar Sell (SugarCRM)
9.0

Online Training

Norada Solve360
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Norada Solve360
Sugar Sell (SugarCRM)
9.0

Scalability

Norada Solve360
Sugar Sell (SugarCRM)
9.0

Add comparison