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Norton Small Business vs. Symantec Intelligence Services

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Norton Small Business

    Score6.1 out of 10
    N/ACybercriminals increasingly target small businesses because they expect it to be easy. Norton Small Business is an antivirus service available as a subscription for protecting a multitude of endpoints, from NortonLifeLock (formerly Symantec).

    $99.99

    per year

    Symantec Intelligence Services

    Score8 out of 10
    N/ASymantec WebFilter / Intelligence Services (formerly Blue Coat WebFilter) is a web application protection and web content filtering solution, designed to allow users to control access to web content and block web threats with advanced threat defense and real-time global threat intelligence.N/A
    Pricing
    Norton Small BusinessSymantec Intelligence Services
    Editions & Modules
    5 Devices
    $99.99
    per year
    10 Devices
    $149.99
    per year
    20 Devices
    $249.99
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    Norton Small BusinessSymantec Intelligence Services
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    Norton Small BusinessSymantec Intelligence Services
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    Score8.8 out of 10
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    AVG AntiVirus Business Edition
    Score8 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Norton Small BusinessSymantec Intelligence Services
    Likelihood to Recommend
    7.0
    (3 ratings)
    8.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    5.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Norton Small BusinessSymantec Intelligence Services
    Likelihood to Recommend
    Gen (NortonLifeLock, Avast, Avira, AVG)
    We are a small company; Norton Small Business gives us the freedom for our remote employees to work securely using their personal laptop /smartphone. Less appropriate: Someone with a few separate locations that require separate cybersecurity environment but would still benefit from centralized management.
    Incentivized
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    Broadcom
    In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back. For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
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    Pros
    Gen (NortonLifeLock, Avast, Avira, AVG)
    • Effective Outcomes
    • Transparent & Customised Pricing
    • Ease of Use
    Incentivized
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    Broadcom
    • Almost real time protection from all ongoing threats with their DLA inspection
    • Great visibility into web filtering policies using the dashboards and reports
    • No patching or downloads needed, immediate protection is provided as clients are always cloud connected
    Incentivized
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    Cons
    Gen (NortonLifeLock, Avast, Avira, AVG)
    • perfectly works for us, nothing as of now
    • works as expected, found reasonable for us
    Read full review
    Broadcom
    • The admin interface would be better off not using Java
    • Setting up SSL properly can be a bit challenging
    • Could really use a better source for training, like a library of how-to videos
    Incentivized
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    Usability
    Gen (NortonLifeLock, Avast, Avira, AVG)
    It's good for a small business that needs cybersecurity without needing to spend a lot of money. Besides being affordable it seems to be extremely, reliable, and easy to use.
    Incentivized
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    Broadcom
    I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface. I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
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    Support Rating
    Gen (NortonLifeLock, Avast, Avira, AVG)
    No answers on this topic
    Broadcom
    I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
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    Alternatives Considered
    Gen (NortonLifeLock, Avast, Avira, AVG)
    We did not actively consider any other software. Overall we did do a basic understanding of a pricing & features and found that the offerings from Symantec were better than others even prima facie. At the current time for an organisation such as ours we do not believe that there is any other option worth active consideration
    Incentivized
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    Broadcom
    Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
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    Return on Investment
    Gen (NortonLifeLock, Avast, Avira, AVG)
    • Money saved on cybersecurity products
    • Time saved: ease of use
    • Reliable
    Incentivized
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    Broadcom
    • Boosts business productivity with having secured systems
    • Globally available threat protection adhering to our own security policies
    • User may sometime find it difficult to deal with - so there can be a feature to make it more user friendly in terms of user experience. That is a bit of negative we have seen.
    Incentivized
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    ScreenShots