Nuance Digital Engagement Platform vs. SAP Service Cloud
Nuance Digital Engagement Platform vs. SAP Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nuance Digital Engagement Platform | N/A | The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016. | N/A | |
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nuance Digital Engagement Platform | SAP Service Cloud | |
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Top Pros |
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Top Cons |
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Nuance Digital Engagement Platform | SAP Service Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nuance Digital Engagement Platform | SAP Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 5.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.4 (42 ratings) |
Nuance Digital Engagement Platform | SAP Service Cloud | |
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Likelihood to Recommend | Nuance No answers on this topic | SAP |
Pros | Nuance No answers on this topic | SAP |
Cons | Nuance No answers on this topic | SAP |
Likelihood to Renew | Nuance No answers on this topic | SAP |
Support Rating | Nuance No answers on this topic | SAP |
Alternatives Considered | Nuance No answers on this topic | SAP |
Return on Investment | Nuance No answers on this topic | SAP |
ScreenShots |