Nuance Dragon Speech Recognition vs. Talkdesk Studio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dragon Speech Recognition
Score 8.8 out of 10
N/A
Nuance's Dragon Speech Recognition suite are applications for lawyers, medical practitioners, and other professionals, allowing them to dictate and record notes (according to the vendor) faster than typing, accurately.
$14.99
per month
Talkdesk Studio
Score 0.0 out of 10
N/A
Talkdesk's Studio contact center solution enables businesses and customers to engage with one another. The Talkdesk CX Cloud platform is a customer experience solution that combines enterprise scale with consumer simplicity.
$75
per month
Pricing
Nuance Dragon Speech RecognitionTalkdesk Studio
Editions & Modules
Dragon Anywhere
$14.99
per month
Dragon Professional Individual, v15
$500
per license
Dragon Legal Individual, v15
$500
per license
Dragon Professional Anywhere
Contact sales team
Dragon Legal Anywhere
Contact sales team
Dragon Law Enforcement
Contact sales team
Essentials
$75
per month
Elevate
$95
per month
Elite
$125
per month
Experience
custom pricing
Offerings
Pricing Offerings
Dragon Speech RecognitionTalkdesk Studio
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Nuance Dragon Speech RecognitionTalkdesk Studio
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Nuance Dragon Speech RecognitionTalkdesk Studio
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 7.9 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 7.9 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
Verint Speech Analytics
Verint Speech Analytics
Score 8.9 out of 10
Verint Speech Analytics
Verint Speech Analytics
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nuance Dragon Speech RecognitionTalkdesk Studio
Likelihood to Recommend
9.0
(7 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(2 ratings)
-
(0 ratings)
User Testimonials
Nuance Dragon Speech RecognitionTalkdesk Studio
Likelihood to Recommend
Nuance
My job requires that I produce lengthy and detailed minutes of meetings and Nuance Dragon Speech Recognition is absolutely ideally suited for this purpose. Notably, meetings are recorded and it is extremely easy to playback the recording of meetings while dictating notes. This is a remarkable saving in time and effort in producing minutes that might otherwise take a few days. I cannot think of any scenario where it would be less appropriate to use Nuance Dragon Speech Recognition other than in a situation where it is not possible to dictate for whatever reason.
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Talkdesk
No answers on this topic
Pros
Nuance
  • The main advantage is that it calibrates itself around your tone and accent.
  • Integration with many apps and operative system is good.
  • Integrating custom words and acronyms is very easy, so, over time, recognition becomes very precise and customized.
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Talkdesk
No answers on this topic
Cons
Nuance
  • Word recognition can always improve.
  • Sometimes puts stray words or characters on the page if you forget to tell the microphone to go to sleep.
  • Adds non-spoken words for no reason if there is a delay in speaking.
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Talkdesk
No answers on this topic
Likelihood to Renew
Nuance
  • Nuance Dragon Speech Recognition is not up to par with any of the other AI voice recognition technologies currently available
  • The software is also very buggy and crashes frequently
  • Punctuation also seems like an afterthought for Nuance Dragon Speech Recognition software--requiring the user to speak out each comma, period, etc.
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Talkdesk
No answers on this topic
Usability
Nuance
Once you learn the product, it is quite easy to use.
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Talkdesk
No answers on this topic
Support Rating
Nuance
One of the worst companies in terms of customer service getting the download file because of a laptop upgrade took me months of work. No jokes.
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Talkdesk
No answers on this topic
Alternatives Considered
Nuance
Other than the more recent speech recognition tools from Microsoft, Google, etc., I have always used Nuance Dragon Speech Recognition. I was introduced to AI technology on an appraisal assignment. During the engagement, I had an opportunity to learn about the technology, and when I researched speech recognition software, the best reviews were of Nuance Dragon Speech Recognition. I purchased Nuance Dragon Speech Recognition and have stayed with the product.
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Talkdesk
No answers on this topic
Return on Investment
Nuance
  • Nuance Dragon Speech Recognition has made it easier to dictate progress notes
  • Nuance Dragon Speech Recognition has made seeing patients more efficient
  • Nuance Dragon Speech Recognition was a little expensive for our smaller practice
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Talkdesk
No answers on this topic
ScreenShots