Odoo is an open-source CRM software boasting over 5 million users. With it, sales teams can keep track of top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and create marketing campaign automation to increase their overall sales performance. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into Odoo as a fully integrated app.
$31.10
per month per user
Rev.io PSA
Score8.1 out of 10
N/A
Founded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.
N/A
Pricing
Odoo CRM
Rev.io PSA
Editions & Modules
One App Free
$0
Standard
$31.10
per month per user
Custom
$46.80
per month per user
No answers on this topic
Offerings
Pricing Offerings
Odoo CRM
Rev.io PSA
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
Optional
Additional Details
The Standard and Custom plans include the Odoo apps for a single fee.
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More Pricing Information
Features
Odoo CRM
Rev.io PSA
Sales Force Automation
Comparison of Sales Force Automation features of Odoo CRM and Rev.io PSA
Feature
Odoo CRM
4.5
3 Ratings
54% below category average
Rev.io PSA
-
Ratings
Customer data management / contact management
8.03 Ratings
00 Ratings
Workflow management
6.02 Ratings
00 Ratings
Territory management
1.03 Ratings
00 Ratings
Opportunity management
7.02 Ratings
00 Ratings
Integration with email client (e.g., Outlook or Gmail)
6.52 Ratings
00 Ratings
Contract management
1.02 Ratings
00 Ratings
Quote & order management
7.03 Ratings
00 Ratings
Interaction tracking
2.03 Ratings
00 Ratings
Channel / partner relationship management
2.03 Ratings
00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Odoo CRM and Rev.io PSA
Feature
Odoo CRM
8.0
1 Ratings
4% above category average
Rev.io PSA
-
Ratings
Case management
7.01 Ratings
00 Ratings
Help desk management
9.01 Ratings
00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Odoo CRM and Rev.io PSA
Feature
Odoo CRM
2.0
3 Ratings
118% below category average
Rev.io PSA
-
Ratings
Lead management
2.03 Ratings
00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Odoo CRM and Rev.io PSA
Feature
Odoo CRM
5.0
3 Ratings
42% below category average
Rev.io PSA
-
Ratings
Task management
6.03 Ratings
00 Ratings
Billing and invoicing management
7.02 Ratings
00 Ratings
Reporting
2.03 Ratings
00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Odoo CRM and Rev.io PSA
Feature
Odoo CRM
1.3
2 Ratings
142% below category average
Rev.io PSA
-
Ratings
Forecasting
2.02 Ratings
00 Ratings
Pipeline visualization
1.02 Ratings
00 Ratings
Customizable reports
1.02 Ratings
00 Ratings
Customization
Comparison of Customization features of Odoo CRM and Rev.io PSA
Feature
Odoo CRM
10.0
3 Ratings
27% above category average
Rev.io PSA
-
Ratings
Custom fields
10.03 Ratings
00 Ratings
Custom objects
10.02 Ratings
00 Ratings
Security
Comparison of Security features of Odoo CRM and Rev.io PSA
For small businesses and small teams, Odoo CRM is fine. It has the basics, and it is functional. But as the teams grow, processes become more complex, and reporting needs to be accurate, you will have to either allocate a budget to an Odoo partner or hire a Python developer internally. Sales-led organizations with larger teams will find poor reporting a deal-breaker. You can't do standard reporting that you find in HubSpot or Salesforce. So you end up doing a lot of customization or manual work to get the reports you need.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
I my experience when they know that there is an issue and the software is not working they keep billing you.
They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
In my opinion, training is filled with jargon and no glossary.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Odoo CRM is usable and has a lot of features, so it gives us the basics we need to run a successful business. The problem is, it requires a lot of time and money to customize it and run it smoothly. Plus, Odoo support can be pretty bad. For every 1 good support agent, there are 9 that don't pay attention. We have an internal running joke that ChatGPT is more helpful than Odoo support when they first reply. Once we get to product experts, they usually know what they are talking about. But the first-level support agents, you have to push them and re-explain things to get them to understand and hopefully escalate. Plus, they always miss SLA response times, blaming it on a busy period. Usually takes a week for the first reply. You can get live chat sometimes, but 9 out of 10 times, they will ask you to create a support ticket. Then you wait.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This was a bit of a sticking point, we find the support can be lacking and generally its recommended to spurchase a support pack of hours in order to benefit from full support. We have subsequently gone on to do a lot of the implementation and training by ourselves following lots of trial and error so although things are working now, it was initialy a bumpy road implementing!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc
We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you can create events and share with the team or the respective prospects
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
