What users are saying about
1 Ratings
1 Ratings
1 Ratings
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Score 8 out of 100
1 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

TotalMD EHR

To date, TotalMD EHR is being used in many specialties, including chiropractic, general surgery, home healthcare, mental health, internal medicine, family practice, plastic surgery, OB/GYN and alternative medicine. Because the system is available as both server-based (in-house system) or cloud-based, each practice may choose which option may better suit the way they care for patients, based on portability needs.
Scott Hoehn | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

EHR 24/7
5.0
TotalMD EHR
9.1
Financial Reporting
EHR 24/7
5.0
TotalMD EHR
9.1
Real-time eligibility verification
EHR 24/7
TotalMD EHR
9.1
Claims management
EHR 24/7
TotalMD EHR
9.1
Coding
EHR 24/7
TotalMD EHR
9.1
Patient billing
EHR 24/7
TotalMD EHR
9.1

Patient Scheduling

EHR 24/7
8.5
TotalMD EHR
9.1
Rule-based scheduling
EHR 24/7
9.0
TotalMD EHR
9.1
Automated appointment reminders
EHR 24/7
8.0
TotalMD EHR
9.1
Multi-location support
EHR 24/7
TotalMD EHR
9.1
Calendar interface
EHR 24/7
TotalMD EHR
9.1

Medical Security and Privacy

EHR 24/7
8.0
TotalMD EHR
9.1
HIPAA compliance
EHR 24/7
8.0
TotalMD EHR
9.1
Role-based permission levels
EHR 24/7
8.0
TotalMD EHR
9.1
Data backups and redundancy
EHR 24/7
TotalMD EHR
9.1
Local mode / networking failsafe
EHR 24/7
TotalMD EHR
9.1

Workflow and Scale

EHR 24/7
7.0
TotalMD EHR
9.1
Multi-office / multi-physician capabilities
EHR 24/7
7.0
TotalMD EHR
9.1
Task tracking
EHR 24/7
TotalMD EHR
9.1
Specialty-specific workflows
EHR 24/7
TotalMD EHR
9.1

Electronic Medical Records

EHR 24/7
TotalMD EHR
9.1
Charting / document management
EHR 24/7
TotalMD EHR
9.1
Templates
EHR 24/7
TotalMD EHR
9.1
Patient portal
EHR 24/7
TotalMD EHR
9.1
Mobile/tablet support
EHR 24/7
TotalMD EHR
9.1
Fax integration
EHR 24/7
TotalMD EHR
9.1
Integration with other EMR and PM systems
EHR 24/7
TotalMD EHR
9.1
Workflow automation
EHR 24/7
TotalMD EHR
9.1
Speech recognition
EHR 24/7
TotalMD EHR
9.1
Customization
EHR 24/7
TotalMD EHR
9.1
E-prescribing
EHR 24/7
TotalMD EHR
9.1

Pros

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

TotalMD EHR

  • Since TotalMD EHR is a completely integrated system with its TotalMD Practice Management and Patient Billing counterpart, the chance of data entry error across systems is minimized. Provider assessments translate directly to billing data, thus decreasing claim rejections, dramatically.
  • Templates are quickly and easily customized by the provider, for any and all specialties, based on the way the provider works as opposed to the way programmers decide.
  • Powerful tracking system allows providers to follow lab orders, medications, referral information and more, which enhances the ability to provide better care.
Scott Hoehn | TrustRadius Reviewer

Cons

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

TotalMD EHR

  • Although third-party applications are available for smartphone access to certain information, we are hoping to see such applications developed directly by TotalMD, to continue with their all-in-one approach, which minimizes any chance of data error.
  • Third-party biometric devices (fingerprint, retinal scan, etc.) can be utilized with the HL7 import capabilities of TotalMD. However, we would like to see such scanning devices created specifically for TotalMD. By doing so, the installation, configuration and support would be handled by one company, rather than a third party.
Scott Hoehn | TrustRadius Reviewer

Support Rating

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

TotalMD EHR

No score
No answers yet
No answers on this topic

Alternatives Considered

EHR 24/7

No answers on this topic

TotalMD EHR

[We assessed] bringing on another product to our lineup (previously we were top national resellers of Medisoft and AltaPoint). However, TotalMD quickly became our flagship product, as it has proven to have the lowest maintenance/support requirements, the easiest to learn for both practitioners as well as support personnel and is the most affordable (most bang-for-the-buck) for our clients. Supporting over a thousand clients throughout the US, Canada, Guam and Puerto Rico for the past 23 years, we always hold our clients' best interests in mind.
Scott Hoehn | TrustRadius Reviewer

Return on Investment

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

TotalMD EHR

  • Since TotalMD is one of the few EHR systems on the market today, that does not have a required annual (and usually very pricey) support agreement, its fast user implementation time requirement and the many error cross-checking systems, the ROI for most practices, can be seen in a few months.
  • Data conversion from several software systems (Medisoft, AltaPoint, Lytec and Visionary) are typically included at no cost, saving many practices thousands of dollars when they switch from a lesser product. The technical team at TotalMD can convert data from most any other product at very reasonable rates.
Scott Hoehn | TrustRadius Reviewer

Pricing Details

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TotalMD EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

EHR 24/7
8.0
TotalMD EHR
9.1

Support Rating

EHR 24/7
6.0
TotalMD EHR

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