Omnichat vs. Zendesk Suite
Omnichat vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Omnichat | N/A | Omnichat (formerly Easychat) is an omni-channel chat commerce solution provider in Asia Pacific. From Facebook, WhatsApp, Instagram, LINE to the user's own website, Omnichat offers technology and business solutions on social messaging channels. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Omnichat | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Omnichat | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Omnichat | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Omnichat | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Omnichat | Zendesk Suite | |
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Likelihood to Recommend | Omnichat No answers on this topic | Zendesk |
Pros | Omnichat No answers on this topic | Zendesk |
Cons | Omnichat No answers on this topic | Zendesk |
Likelihood to Renew | Omnichat No answers on this topic | Zendesk |
Usability | Omnichat No answers on this topic | Zendesk |
Reliability and Availability | Omnichat No answers on this topic | Zendesk |
Performance | Omnichat No answers on this topic | Zendesk |
Support Rating | Omnichat No answers on this topic | Zendesk |
Online Training | Omnichat No answers on this topic | Zendesk |
Implementation Rating | Omnichat No answers on this topic | Zendesk |
Alternatives Considered | Omnichat No answers on this topic | Zendesk |
Return on Investment | Omnichat No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |