What users are saying about
25 Ratings
12 Ratings
25 Ratings
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Score 9 out of 100
12 Ratings
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Score 4.6 out of 100

Likelihood to Recommend

OmniFocus

1) Great for managing your work and personal activities.2) One of the best implementations of the Getting Things Done method.3) Not really suited for collaborative work management; OmniFocus is managed on a per-user basis so you can't share/assign tasks.
Ash Sharma | TrustRadius Reviewer

Upland PSA

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OmniFocus
7.0
Upland PSA
3.7
Task Management
OmniFocus
9.8
Upland PSA
3.0
Resource Management
OmniFocus
8.5
Upland PSA
3.0
Gantt Charts
OmniFocus
1.0
Upland PSA
8.0
Scheduling
OmniFocus
7.0
Upland PSA
3.0
Workflow Automation
OmniFocus
6.1
Upland PSA
2.0
Team Collaboration
OmniFocus
10.0
Upland PSA
1.0
Support for Agile Methodology
OmniFocus
10.0
Upland PSA
7.9
Support for Waterfall Methodology
OmniFocus
10.0
Upland PSA
6.9
Document Management
OmniFocus
3.8
Upland PSA
2.0
Email integration
OmniFocus
7.3
Upland PSA
2.0
Mobile Access
OmniFocus
8.2
Upland PSA
4.5
Timesheet Tracking
OmniFocus
1.0
Upland PSA
2.0
Change request and Case Management
OmniFocus
10.0
Upland PSA
5.2
Budget and Expense Management
OmniFocus
5.0
Upland PSA
1.0

Professional Services Automation

OmniFocus
2.7
Upland PSA
10.0
Quotes/estimates
OmniFocus
7.0
Upland PSA
Invoicing
OmniFocus
1.0
Upland PSA
10.0
Project & financial reporting
OmniFocus
2.0
Upland PSA
10.0
Integration with accounting software
OmniFocus
1.0
Upland PSA

Pros

OmniFocus

  • Ease of viewing your projects at a high-level.
  • Ease of viewing what tasks need to be done at the present moment and the sorting of those tasks by availability, due date, start date, needed resources, and project.
  • The visual interface is really nice to work with, the UX/UI is intelligent and intuitive.
  • It's the most extensible software I've used. There is a community of people that publish compatible scripts for Omnifocus at no charge.
  • The code is robust and I've almost never had a bug or a glitch that resulted in issues.
  • The software syncs in the cloud between MacOS and iOS seamlessly and faster than other To-Do software. The sync aspect is available free of charge.
  • The development team at Omnifocus is on top of bugs and they have been adding releases regularly to increase functionality and performance.
  • While OmniFocus adheres to the GTD (Getting things done) principles, it can be used in almost any manner and you aren't stuck with just that methodology.
Shirin Elkoshairi | TrustRadius Reviewer

Upland PSA

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Christopher Kramer | TrustRadius Reviewer

Cons

OmniFocus

  • I would really like to see graphic presentations of how I allocate my time, what categories of tasks don't get accomplished, etc.
  • I would like to see OmniFocus include Gantt chart functionality, such as allowing me to see how long it took me to accomplish a task from start to finish. Allowing me to actually input time spent, and seeing it on a Gantt chart, would be icing on the cake.
Brad Pearce | TrustRadius Reviewer

Upland PSA

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OmniFocus

OmniFocus 10.0
Based on 1 answer
Over the past 4 years of use I still haven't found any product that comes close in terms of capability
Ash Sharma | TrustRadius Reviewer

Upland PSA

Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
Anonymous | TrustRadius Reviewer

Usability

OmniFocus

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
Anonymous | TrustRadius Reviewer

Support Rating

OmniFocus

OmniFocus 9.0
Based on 3 answers
OmniFocus has excellent user forums. They're active as well as mature, since the product has been around for years. I've never needed to actually contact customer support because OmniFocus is popular enough that I've always been able to find an answer in the forums, or in an article, or in a YouTube video.
Anonymous | TrustRadius Reviewer

Upland PSA

Upland PSA 9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
Anonymous | TrustRadius Reviewer

Implementation Rating

OmniFocus

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OmniFocus

Part of O365 is the Tasks application, which is "free" with O365 and does a lot of essential task management. Yes, it's very basic. Yes, it's basically "To-do," but it works quite well. Omnigraffle does everything better, and more thoroughly, but at a higher initial cost. If your workplace provides O365 for "free," however, I would suggest starting with Tasks and moving to OmniFocus if/when you need more functionality.
Ryan Stasel | TrustRadius Reviewer

Upland PSA

The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
Anonymous | TrustRadius Reviewer

Return on Investment

OmniFocus

  • OmniFocus keeps our tasks moving forward. Using a free script you can search all your current projects for projects that have no next step assigned to it to ensure nothing falls through the cracks.
  • When we serve our clients, the attention to detail we are able to give them comes from accurate tracking of what we need to deliver.
  • We complete projects 25% faster than before and we can see where the bottlenecks are immediate. We have also been forced to document tasks in a more concrete manner which allows for better execution.
Shirin Elkoshairi | TrustRadius Reviewer

Upland PSA

  • Increased time tracking accuracy
  • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
  • increased awareness of project pain points and successes
Anonymous | TrustRadius Reviewer

Pricing Details

OmniFocus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Upland PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OmniFocus
9.1
Upland PSA
1.0

Likelihood to Renew

OmniFocus
10.0
Upland PSA
7.0

Usability

OmniFocus
Upland PSA
8.0

Support Rating

OmniFocus
9.0
Upland PSA
9.0

Implementation Rating

OmniFocus
Upland PSA
9.0

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