What users are saying about
3 Ratings
3 Ratings
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Score 5 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Talisma Social CRM
5.6
Customer data management / contact management
Oncontact
5.0
Talisma Social CRM
8.0
Workflow management
Oncontact
4.5
Talisma Social CRM
6.0
Territory management
Oncontact
5.0
Talisma Social CRM
6.0
Opportunity management
Oncontact
5.5
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Talisma Social CRM
3.0
Contract management
Oncontact
4.0
Talisma Social CRM
4.0
Quote & order management
Oncontact
4.0
Talisma Social CRM
5.0
Interaction tracking
Oncontact
4.5
Talisma Social CRM
9.0
Channel / partner relationship management
Oncontact
5.0
Talisma Social CRM
5.0

Customer Service & Support

Oncontact
3.7
Talisma Social CRM
4.7
Case management
Oncontact
5.5
Talisma Social CRM
3.0
Call center management
Oncontact
4.5
Talisma Social CRM
5.0
Help desk management
Oncontact
1.0
Talisma Social CRM
6.0

Marketing Automation

Oncontact
8.5
Talisma Social CRM
4.0
Lead management
Oncontact
8.0
Talisma Social CRM
5.0
Email marketing
Oncontact
9.0
Talisma Social CRM
3.0

CRM Project Management

Oncontact
9.0
Talisma Social CRM
6.0
Task management
Oncontact
9.0
Talisma Social CRM
7.0
Reporting
Oncontact
9.0
Talisma Social CRM
7.0
Billing and invoicing management
Oncontact
Talisma Social CRM
4.0

CRM Reporting & Analytics

Oncontact
8.7
Talisma Social CRM
5.7
Forecasting
Oncontact
9.0
Talisma Social CRM
5.0
Pipeline visualization
Oncontact
8.0
Talisma Social CRM
3.0
Customizable reports
Oncontact
9.0
Talisma Social CRM
9.0

Customization

Oncontact
5.0
Talisma Social CRM
6.3
Custom fields
Oncontact
4.5
Talisma Social CRM
9.0
Custom objects
Oncontact
4.5
Talisma Social CRM
8.0
Scripting environment
Oncontact
4.0
Talisma Social CRM
3.0
API for custom integration
Oncontact
7.0
Talisma Social CRM
5.0

Security

Oncontact
10.0
Talisma Social CRM
5.5
Single sign-on capability
Oncontact
10.0
Talisma Social CRM
2.0
Role-based user permissions
Oncontact
10.0
Talisma Social CRM
9.0

Social CRM

Oncontact
7.0
Talisma Social CRM
4.0
Social data
Oncontact
7.0
Talisma Social CRM
5.0
Social engagement
Oncontact
7.0
Talisma Social CRM
3.0

Integrations with 3rd-party Software

Oncontact
7.0
Talisma Social CRM
3.5
Marketing automation
Oncontact
7.0
Talisma Social CRM
4.0
Compensation management
Oncontact
Talisma Social CRM
3.0

Platform

Oncontact
8.0
Talisma Social CRM
4.0
Mobile access
Oncontact
8.0
Talisma Social CRM
4.0

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Talisma Social CRM
4.0

Likelihood to Renew

Oncontact
10.0
Talisma Social CRM

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