TrustRadius

OneDesk vs. SAP Ruum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OneDesk
Score 8.0 out of 10
N/A
OneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.
$55
per month
SAP Ruum
Score 9.0 out of 10
N/A
SAP Ruum is a presented by the vendor as a lightweight project management, task management, and collaboration software, with use cases and templates for marketing, sales teams, HR tasks (e.g. onboarding), or organizing information for sharing with stakeholders.N/A
Pricing
OneDeskSAP Ruum
Editions & Modules
Per User Per Month (Billed Annually)
$9
Paid Annually
Per User Per Month (Billed Monthly)
$11
Paid Monthly
No answers on this topic
Offerings
Pricing Offerings
OneDeskSAP Ruum
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsFor any number of user licences, you can choose to pay the monthly price and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free per year.—
More Pricing Information
Community Pulse
OneDeskSAP Ruum
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
OneDeskSAP Ruum
Project Management
Comparison of Project Management features of Product A and Product B
OneDesk
-
Ratings
SAP Ruum
9.2
2 Ratings
16% above category average
Task Management00 Ratings10.02 Ratings
Gantt Charts00 Ratings9.01 Ratings
Scheduling00 Ratings10.02 Ratings
Workflow Automation00 Ratings8.82 Ratings
Mobile Access00 Ratings9.01 Ratings
Search00 Ratings8.82 Ratings
Visual planning tools00 Ratings8.82 Ratings
Communication
Comparison of Communication features of Product A and Product B
OneDesk
-
Ratings
SAP Ruum
8.8
2 Ratings
9% above category average
Chat00 Ratings8.82 Ratings
Notifications00 Ratings8.82 Ratings
Discussions00 Ratings8.42 Ratings
Surveys00 Ratings8.22 Ratings
Internal knowledgebase00 Ratings8.42 Ratings
Integrates with GoToMeeting00 Ratings9.01 Ratings
Integrates with Gmail and Google Hangouts00 Ratings10.01 Ratings
Integrates with Outlook00 Ratings9.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
OneDesk
-
Ratings
SAP Ruum
8.4
2 Ratings
3% above category average
Versioning00 Ratings8.22 Ratings
Video files00 Ratings7.82 Ratings
Audio files00 Ratings8.22 Ratings
Document collaboration00 Ratings8.82 Ratings
Access control00 Ratings8.42 Ratings
Advanced security features00 Ratings8.22 Ratings
Integrates with Google Drive00 Ratings9.01 Ratings
Device sync00 Ratings8.22 Ratings
Best Alternatives
OneDeskSAP Ruum
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OneDeskSAP Ruum
Likelihood to Recommend
-
(0 ratings)
9.4
(2 ratings)
User Testimonials
OneDeskSAP Ruum
Likelihood to Recommend
OneDesk
No answers on this topic
SAP
Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
Ye Yint Moe | TrustRadius Reviewer
Ye Yint Moe
Functional Consultant
Read full review
Pros
OneDesk
No answers on this topic
SAP
  • Ruum by SAP supports brainstorming, and in the end, there is content management.
  • Further, Ruum by SAP helps in task and backlog management.
  • The processes are also well mapped.
  • Goal setting and feedback tracking are also included in the feature.
KB
Kartah Bromma
Digital Content Manager
Read full review
Cons
OneDesk
No answers on this topic
SAP
  • Mobile device enhancement functionalities
  • Broader integration support with other systems
Ye Yint Moe | TrustRadius Reviewer
Ye Yint Moe
Functional Consultant
Read full review
Alternatives Considered
OneDesk
No answers on this topic
SAP
The starting price for Ruum by SAP is very affordable, and there is a free trial, available. Further, Ruum by SAP has all forms of training, which gives full knowledge to people who want to work with the software. Again, backlog management, where feedback is issued on the progress of every task is a major boost from the application.
KB
Kartah Bromma
Digital Content Manager
Read full review
Return on Investment
OneDesk
No answers on this topic
SAP
  • No code knowledge required for Ruum application
  • Effective collaboration with external parties
  • Better project planning and milestones management
Ye Yint Moe | TrustRadius Reviewer
Ye Yint Moe
Functional Consultant
Read full review
ScreenShots

OneDesk Screenshots

Screenshot of Gantt Chart with click & drag capability allows you to change start & end dates, add time constraints, and more.Screenshot of Hierarchical tree view shows relationship between nested tickets, projects, and porfolios.Screenshot of View all tickets and who they have been assigned in customizable views.Screenshot of Kanban Status Board allows you to customize the columns of statuses and click & drag to change status.Screenshot of Hierarchical tree view shows relationship between nested tasks, projects, and porfolios.