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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OneDesk

    Score8 out of 10
    N/AOneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.

    $55

    per month

    SAP Ruum

    Score9 out of 10
    N/ASAP Ruum is a presented by the vendor as a lightweight project management, task management, and collaboration software, with use cases and templates for marketing, sales teams, HR tasks (e.g. onboarding), or organizing information for sharing with stakeholders.N/A
    Pricing
    OneDeskSAP Ruum
    Editions & Modules
    Per User Per Month (Billed Annually)
    $9
    Paid Annually
    Per User Per Month (Billed Monthly)
    $11
    Paid Monthly
    No answers on this topic
    Offerings
    Pricing Offerings
    OneDeskSAP Ruum
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsFor any number of user licences, you can choose to pay the monthly price and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free per year.
    More Pricing Information
    Features
    OneDeskSAP Ruum
    Project Management
    Comparison of Project Management features of OneDesk and SAP Ruum
    Feature
    OneDesk
    -
    Ratings
    SAP Ruum
    9.2
    2 Ratings
    17% above category average
    Task Management00 Ratings10.02 Ratings
    Gantt Charts00 Ratings9.01 Ratings
    Scheduling00 Ratings10.02 Ratings
    Workflow Automation00 Ratings8.82 Ratings
    Mobile Access00 Ratings9.01 Ratings
    Search00 Ratings8.82 Ratings
    Visual planning tools00 Ratings8.82 Ratings
    Communication
    Comparison of Communication features of OneDesk and SAP Ruum
    Feature
    OneDesk
    -
    Ratings
    SAP Ruum
    8.8
    2 Ratings
    10% above category average
    Chat00 Ratings8.82 Ratings
    Notifications00 Ratings8.82 Ratings
    Discussions00 Ratings8.42 Ratings
    Surveys00 Ratings8.22 Ratings
    Internal knowledgebase00 Ratings8.42 Ratings
    Integrates with GoToMeeting00 Ratings9.01 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings10.01 Ratings
    Integrates with Outlook00 Ratings9.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of OneDesk and SAP Ruum
    Feature
    OneDesk
    -
    Ratings
    SAP Ruum
    8.4
    2 Ratings
    4% above category average
    Versioning00 Ratings8.22 Ratings
    Video files00 Ratings7.82 Ratings
    Audio files00 Ratings8.22 Ratings
    Document collaboration00 Ratings8.82 Ratings
    Access control00 Ratings8.42 Ratings
    Advanced security features00 Ratings8.22 Ratings
    Integrates with Google Drive00 Ratings9.01 Ratings
    Device sync00 Ratings8.22 Ratings
    Best Alternatives
    OneDeskSAP Ruum
    Small Businesses
    Any.do
    Score8 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OneDeskSAP Ruum
    Likelihood to Recommend
    -
    (0 ratings)
    9.4
    (2 ratings)
    User Testimonials
    OneDeskSAP Ruum
    Likelihood to Recommend
    OneDesk
    No answers on this topic
    SAP
    Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
    Incentivized
    Read full review
    Pros
    OneDesk
    No answers on this topic
    SAP
    • Ruum by SAP supports brainstorming, and in the end, there is content management.
    • Further, Ruum by SAP helps in task and backlog management.
    • The processes are also well mapped.
    • Goal setting and feedback tracking are also included in the feature.
    Incentivized
    Read full review
    Cons
    OneDesk
    No answers on this topic
    SAP
    • Mobile device enhancement functionalities
    • Broader integration support with other systems
    Incentivized
    Read full review
    Alternatives Considered
    OneDesk
    No answers on this topic
    SAP
    The starting price for Ruum by SAP is very affordable, and there is a free trial, available. Further, Ruum by SAP has all forms of training, which gives full knowledge to people who want to work with the software. Again, backlog management, where feedback is issued on the progress of every task is a major boost from the application.
    Incentivized
    Read full review
    Return on Investment
    OneDesk
    No answers on this topic
    SAP
    • No code knowledge required for Ruum application
    • Effective collaboration with external parties
    • Better project planning and milestones management
    Incentivized
    Read full review
    ScreenShots

    OneDesk Screenshots

    Screenshot of Gantt Chart with click & drag capability allows you to change start & end dates, add time constraints, and more.Screenshot of Hierarchical tree view shows relationship between nested tickets, projects, and porfolios.Screenshot of View all tickets and who they have been assigned in customizable views.Screenshot of Kanban Status Board allows you to customize the columns of statuses and click & drag to change status.Screenshot of Hierarchical tree view shows relationship between nested tasks, projects, and porfolios.