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OneDesk has proven to be an effective tool for customer helpdesk, allowing users to interact with their customers through live chat and …
Starting at $55 per month
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What is OneDesk?
OneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user…
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Get StartedPricing
Per User Per Month (Billed Annually)
$9
Cloud
Paid Annually
Per User Per Month (Billed Monthly)
$11
Cloud
Paid Monthly
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.onedesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $55 per month
Product Demos
OneDesk - Availability & Resource Management
YouTube
Welcome to OneDesk
YouTube
OneDesk - Project Roles and User Permissions
YouTube
OneDesk - In-Depth: Work Views & Custom Views
YouTube
OneDesk - Getting Started: Mobile App | Mobile Help Desk & Task Management
YouTube
OneDesk - Webinar: Setup & Configure Your Automation Workflow
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is OneDesk?
OneDesk's software combines Helpdesk & Project Management into one application so teams can support customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, and professional services. The configurable software can manage both ticket & task workflows.
Help Desk:
OneDesk includes helpdesk software and uses a multi-channel ticketing system to give users the flexibility of creating tickets in any way desired, and enables users to collaborate as well as help customers resolve issues. Automations are customizable and allow users to set up complex workflows. Its knowledge management system includes the use of knowledge bases that lets users publish self-service articles for customers.
Project Management:
OneDesk's project management features include multiple view layouts so users can filter and group tasks in any preferred way. A task list flat view can be used for assignees to keep track of their workload. Roadmap, Gantt, and status board (Kanban) views provide project managers with visual as well as functional flexibility when planning or managing projects. Other features include scheduling tasks, sharing files, and real-time communication between team members.
OneDesk Features
Project Management Features
- Supported: Task Management
- Supported: Resource Management
- Supported: Gantt Charts
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Team Collaboration
- Supported: Support for Agile Methodology
- Supported: Support for Waterfall Methodology
- Supported: Email integration
- Supported: Mobile Access
- Supported: Timesheet Tracking
- Supported: Change request and Case Management
- Supported: Budget and Expense Management
Professional Services Automation Features
- Supported: Project & financial reporting
- Supported: Integration with accounting software
Additional Features
- Supported: Customer Collaboration
- Supported: Product Roadmapping
- Supported: Client Portal
- Supported: Portfolio Management
- Supported: Traditional Methodogolies
- Supported: Dashboard
- Supported: Status Tracking & Customization
- Supported: SLA Mangement
- Supported: API
- Supported: Alerts/Notifications
- Supported: Escalation
- Supported: Automated Routing
- Supported: Workflow Automations
- Supported: Live Chat
- Supported: Team Messenger
- Supported: Customizable Submission Forms
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Email Templates
- Supported: Helpdesk Management
- Supported: Macros
- Supported: Knowldgebase
- Supported: Multi-Channel Communication
- Supported: Report Generation
- Supported: Scheduled Reporting
- Supported: Support Ticket Management
- Supported: Third Party Integrations
- Supported: Calendar View
- Supported: Percent-Complete Tracking
- Supported: Time Tracking
- Supported: Work Timers
- Supported: Velocity Charts
- Supported: Burn-down Charts
- Supported: Agile Points
OneDesk Screenshots
OneDesk Video
OneDesk in 1-mintue: OneDesk combines Help Desk & Project Management software into a single application. This lets you support your customers and work on their projects without needing to purchase and integrate multiple apps and then switch between them.
OneDesk Integrations
OneDesk Competitors
OneDesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, German, Spanish, Portuguese, French |
Frequently Asked Questions
OneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.
OneDesk starts at $55.
The most common users of OneDesk are from Small Businesses (1-50 employees).
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
OneDesk has proven to be an effective tool for customer helpdesk, allowing users to interact with their customers through live chat and track support tickets. Customers appreciate the convenience of being able to communicate directly with the company and have their issues resolved efficiently. Additionally, OneDesk is used for various aspects of customer feedback management, requirement management, ideas management, and product management. Users have found that the platform streamlines their workflows by providing a centralized location for managing customer inquiries, tracking project progress, and collaborating with team members. The integration capabilities of OneDesk have been particularly useful for users in terms of project integration and deployment. It allows them to seamlessly integrate other applications and manage different projects from start to finish. By combining multiple functionalities into one platform, OneDesk optimizes time management and enhances work efficiency for users. Overall, it solves the challenges of customer support and product management by offering a comprehensive solution in a single tool.
Convenient Pricing: Users have praised OneDesk for its affordable pricing, stating that it offers a good value for the price. Several reviewers have mentioned that the cost of OneDesk is lower than similar products in the market.
Excellent Customer Support: The customer support team of OneDesk has received high praise from users, with many stating that they are highly responsive and able to solve problems in a timely manner. Numerous reviewers have highlighted their positive experiences with the support team.
Customization Options: The customization options provided by OneDesk have been well-received by users, who appreciate the flexibility it offers. Many reviewers have mentioned that these customization features make it easier and faster for them to perform tasks according to their specific needs.
Difficult Navigation: Several users have found the interface of OneDesk to be complex and difficult to navigate, making it challenging for them to quickly access the desired features and functionalities.
Steep Cost: According to one reviewer, the cost of OneDesk is quite high, especially when paid on a monthly basis. This pricing structure may not be feasible for smaller businesses with limited budgets.
Lack of Customization Options and UI Enhancement: Some users feel that OneDesk should improve its customization options and enhance the user interface. They believe that more flexibility in tailoring the software to their specific needs and a visually appealing interface would greatly enhance their experience with the tool.
Users of OneDesk commonly recommend the following:
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Explore OneDesk's free trial for small/medium-sized teams, as it allows teams to experience the features and functionality first-hand before committing to a subscription.
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Collaborate with clients and customers using OneDesk, as it enables effective communication, sharing of project details, and streamlining of customer feedback, resulting in improved collaboration and client satisfaction.
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Provide employees with training on OneDesk prior to implementation to ensure that team members are familiar with the software's features and functionalities, facilitating a smoother transition and maximizing productivity from the start.
In addition to these common recommendations, users also highlight that OneDesk is a good option for support portals or help desks and commend its ability to enhance efficiency by consolidating various project management tools into one platform.