OneSignal vs. TextUs

I think One Signal is very well suited for mobile app owners who want to be in touch with their user base more easily by sending push notifications and in-app messages. I'm not sure how well that works for SMS messaging as I haven't yet tried it. I wouldn't necessarily recommend it if your in-apps are very rare.

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It's great for high-volume use and one-on-one communication. It is a great way for us to reach people who can't speak on the phone or who are in a rush. It is also a great tool for following up with candidates who have become unresponsive.

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• Send instant notifications without any delay.
• Provide all the necessary features for testing.
• Highly cost effective.
• Great system to handle huge volume.
• Great customer support.

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• Seamlessly connected with our hubspot.
• I see all the past records of the contact ie. what we had sent them earlier, offers we shared with them etc within hubspot.
• Back then our HR team also used it, to reach out to candidates who are potentially fit for a job.
• It's real time ie. the contacts that we reach out to on TextUs, are already synced with our hubspot which is great.

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• Is still in development: we know OneSignal is still in development and sometimes it takes longer to create or fulfill certain features.
• Payment: payment menu is not at the glance, [and] is just difficult sometimes to find -it is a minor issue.
• Send to certain custom segments through specific OneSignal IDs; you can do it though API doing a GET call with tools like Postman. If this can be done from OneSignal it would be great.

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• It would be nice to have a labeling feature outside of the "tags".
• Needs a sorting/filtering option.

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I give an 8 in this question mainly for 2 reasons: the products even if they look like complete and are highly customizable and usable, they are still missing some logical features. For example, send messages to a list of users - now days you can do it with postman and get calls. A second example is App messaging that is still in development and has many opportunities.

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The UI is not cluttered, it just hits the right nodes and doesn't ask you to do many things at once, also it's easy to do stuff if you know what I mean

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Their customer support has been top-notch. They are able to assist you in getting through any problems that you may have and respond in a very timely manner. I've dealt with them on 4-5 instances over the years and my issues were always resolved within a matter of a few business days.

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In my opinion, OneSignal documentation / API is more friendly [than] Firebase. Maybe because Firebase is already "too big," but OneSignal is focused on one solution that giving our notification through to our customer. In that case, OneSignal is chosen by our company. Several years after that, Firebase announced it supported [the] iOs platform too but our company already using OneSignal to our notification provider.

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• OneSignal has allowed us to grow number of subscribers in a short time.
• We are able to send our news and offers easily and instantly.
• We have become able to drive more website traffic and increase in sales.

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• Increased our schedule capacity from being able to communicate faster and more efficiently.

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