OneSignal vs. Zoho Zeptomail

I think One Signal is very well suited for mobile app owners who want to be in touch with their user base more easily by sending push notifications and in-app messages. I'm not sure how well that works for SMS messaging as I haven't yet tried it. I wouldn't necessarily recommend it if your in-apps are very rare.

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Its a goto product for transactional emails. Developer friendly and you have control over showing message content to suprressing email deliveries. You can configure multiple domains and create multiple accounts to keep account of usage if you need to. Less appropriate scenarios? I cant think of any use cases. One concern is on the max file size, which is about 15 MB. If you intent to send emails with larger attachments, this may not be the right product for you

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• Send instant notifications without any delay.
• Provide all the necessary features for testing.
• Highly cost effective.
• Great system to handle huge volume.
• Great customer support.

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• access control to monitor email delivery
• APIs, developer friendly
• auto suppression feature to avoid unnecessary usage of email tokens

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• Is still in development: we know OneSignal is still in development and sometimes it takes longer to create or fulfill certain features.
• Payment: payment menu is not at the glance, [and] is just difficult sometimes to find -it is a minor issue.
• Send to certain custom segments through specific OneSignal IDs; you can do it though API doing a GET call with tools like Postman. If this can be done from OneSignal it would be great.

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• Dashboards can be better than how they are now.
• Code snippets are shown even after years of integration is success and working fine. This can be avoided. Being stable product, none of the dev team logs in now.
• There is scope to make templates better than how they are now.
• some features like auto-suppression can be shifted to agent/sub-account level. Presently they apply for all emails from all accounts.

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I give an 8 in this question mainly for 2 reasons: the products even if they look like complete and are highly customizable and usable, they are still missing some logical features. For example, send messages to a list of users - now days you can do it with postman and get calls. A second example is App messaging that is still in development and has many opportunities.

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A good product. I cant rate very good as portal looks like built for developer. Once product is setup and in use, developers wont login, as said code snippeet isnt required. I dont have an option to hide this. I recommend we have more easier way to search the emails, have dashboards that are more relevant. for example, multiple charts on dashboard have differnt time-frame and are opened by default with such settings. Its kind of weird to see this. Another thing is their email alert on usage of the tokens is not well formatted :) I raised this concern a couple of times.

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Their customer support has been top-notch. They are able to assist you in getting through any problems that you may have and respond in a very timely manner. I've dealt with them on 4-5 instances over the years and my issues were always resolved within a matter of a few business days.

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In my opinion, OneSignal documentation / API is more friendly [than] Firebase. Maybe because Firebase is already "too big," but OneSignal is focused on one solution that giving our notification through to our customer. In that case, OneSignal is chosen by our company. Several years after that, Firebase announced it supported [the] iOs platform too but our company already using OneSignal to our notification provider.

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• OneSignal has allowed us to grow number of subscribers in a short time.
• We are able to send our news and offers easily and instantly.
• We have become able to drive more website traffic and increase in sales.

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• No issues of email delivery after shifting to Zeptomail
• we followed all configurations and our emails dont go as spam anymore. A bug plus for us.
• Surprisingly not so expensive

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