TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Open Loyalty

    Score10 out of 10
    N/AOpen Loyalty is an API-first engine for introducing gamified loyalty programs at scale to increase profit margin and Customer Lifetime Value.N/A

    Rakuten Rewards

    Score8.4 out of 10
    N/ARakuten Rewards (formerly Ebates) headquartered in San Francisco is a customer loyalty platform providing customer rebates and cash back incentives for ecommerce and in-store purchases.N/A
    Pricing
    Open LoyaltyRakuten Rewards
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Open LoyaltyRakuten Rewards
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Open LoyaltyRakuten Rewards
    Small Businesses
    Growave
    Score9.7 out of 10
    Growave
    Score9.7 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Open LoyaltyRakuten Rewards
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.4
    (2 ratings)
    User Testimonials
    Open LoyaltyRakuten Rewards
    Likelihood to Recommend
    Open Loyalty
    The scenario where Open Loyalty is better suited is with a customer that has one and only one e-commerce site or equivalent. Many customers think it would be easy to customize Open Loyalty for multiple companies, using only one installation. This is difficult to Open Loyalty since different companies will have different rules, levels of rewards, etc, and that's not easily configured on Open Loyalty. So, the price of OpenLoyalty for third-world countries is a little steep, making its acquisition possible only to large companies.
    Incentivized
    Read full review
    Rakuten
    Anyone who is shopping online for personal or business can utilize Rakuten (Ebates) to find special offers, coupons, and discounts and get rebates back from their everyday personal or business shopping. I recommend adding the Google Chrome Extension to make it easier to find and get rebates.
    Incentivized
    Read full review
    Pros
    Open Loyalty
    • Has a powerful API that makes it easy to integrate points, actions and rewards on any software
    • Has a lot of experience in the loyalty realm, so every nuance and the special case is already thought of
    • Allows for the implementation of loyalty programs for a number of scenarios: for consumers, employees, students, etc
    • Has a well-proven solution for any POS solution out there!
    Incentivized
    Read full review
    Rakuten
    • user friendly
    • easy to find rebate info and coupons
    • rebates for the majority of stores
    • communication
    Incentivized
    Read full review
    Cons
    Open Loyalty
    • Many customers expect Open Loyalty to have an e-commerce interface. Maybe they could build a barebones interface to satisfy the rare customer that still doesn't have a CRM o ERP or equivalent in place
    Incentivized
    Read full review
    Rakuten
    • perhaps more stores including smaller business or online only retailers
    • weekly emails with featured, high rebate shops
    • cannot think of anything else
    Incentivized
    Read full review
    Alternatives Considered
    Open Loyalty
    Open Loyalty is way more powerful than Tango Card. Zoho CRM doesn't really stack up against OL, since it's too generic. The area where we think Open Loyalty would beat other products is scalability and customization. Open Loyalty has been tried on really large customers and the database never felt sluggish nor the web interface or the web services.
    Incentivized
    Read full review
    Rakuten
    No answers on this topic
    Return on Investment
    Open Loyalty
    • My company implements OpenLoyalty, but we've seen a positive ROI for our customers, since everybody and their uncles are implementing loyalty / rewards programs in LATAM
    Incentivized
    Read full review
    Rakuten
    • saving money
    • helping with purchase decisions
    • save time
    Incentivized
    Read full review
    ScreenShots

    Open Loyalty Screenshots

    Screenshot of a dashboard view of a loyalty campaign memberScreenshot of the loyalty campaign management interfaceScreenshot of a view of the Open Loyalty dashboard