TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Opensend

    Score9.8 out of 10
    Small Businesses (1-50 employees)
    Opensend is a SaaS data platform that helps website owners identify their anonymous visitors, even if they don't make purchases or fill out forms. This enables brands to retarget unknown web visitors through various channels (email, ads, postal) to increase conversions.

    $500

    per month per seat

    Retention.com

    Score9.3 out of 10
    N/ARetention.com is a Shopify e-commerce solution for increasing conversions, by aiming to eliminate shopping cart abandonment. The identity resolution platform is used to capture the emails of up to 30% of anonymous store visitors and send them abandonment flows.N/A
    Pricing
    OpensendRetention.com
    Editions & Modules
    Tier 1 - Direct to Consumer
    $500
    per month 2,000+ emails, 10-50k monthly visitors
    Tier 2 - Direct to Consumer
    $1000
    per month 4,300+ emails, 50-150k monthly visitors
    Tier 3 - Direct to Consumer
    $2000
    per month 9,500+ emails, 100-300k monthly visitors
    Tier 1 - Business to Business
    $5,988
    per month 1,000 Contacts per month
    Enterprise - Direct to Consumer or Business to Business
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    OpensendRetention.com
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    OpensendRetention.com
    Considered Both Products
    Opensend
    Chose Opensend
    While we had partnered with Retention.com a while back, Opensend is a bit easier of a platform to manage and we've seen greater success
    Incentivized
    Chose Opensend
    Opensend makes setup and integration with other platforms seamless, and enabled us to get up and running in days, rather than weeks. No IT or Dev support was needed to make things work.
    Incentivized
    Chose Opensend
    Higher quality email addresses, Super easy to use and implement, great customer support, the quality of the emails that Opensend provides is much higher than that of their competitors, which helps with deliverability and revenue. IT also makes sure that we aren't sending emails …
    Incentivized
    Chose Opensend
    We were seeing higher spam rates with our previous platform and not as many conversions from the leads
    Incentivized
    Chose Opensend
    Much better, no legal issues, and a better white-glove team/service.
    Incentivized
    Chose Opensend
    Opensend is a set-it-and-forget-it money making machine that runs 24/7 in the backend. If we really wanted to, we could have just installed it and forgotten about it, but once we started seeing the results we realized we could be doing a lot more with this tool. Thankfully …
    Incentivized
    Chose Opensend
    It's sick. It was easy to install and was the biggest no brainer of all time. Set and forget.. for incremental growth and revenue.
    Incentivized
    Retention.com
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    13 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    11 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    13 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    12 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    No answers on this topic
    Best Alternatives
    OpensendRetention.com
    Small Businesses
    FullContact
    Score8 out of 10
    FullContact
    Score8 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpensendRetention.com
    Likelihood to Recommend
    9.7
    (12 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.7
    (12 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    8.2
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    OpensendRetention.com
    Likelihood to Recommend
    Opensend
    Opensend is a very trusted data partner that identifies anonymous visitors to your site so that you can re-engage them. We were unaware just how much untapped revenue was just sitting on our site with our current site's traffic and it was extremely eye opening for us. Since installation we have added over 69k emails to our list and generated over $200k in revenue, all with this simple set-it-and-forget-it tool.
    Read full review
    Retention.com
    No answers on this topic
    Pros
    Opensend
    • Implementation was incredibly easy, and their team did most of the work for us.
    • Team is very communicative and always willing to jump on a call to help with questions.
    • The team is also very knowledgeable and listens to my concerns while offering great suggestions.
    • The team is not overly pushy to add additional features.
    Read full review
    Retention.com
    No answers on this topic
    Cons
    Opensend
    • Their algorithm for profile engagement could be improved. Sometimes the overall engagement of profiles sent from Opensend is rather low (to be expected). They've been great about resolving that problem, so it's really a non-issue.
    Read full review
    Retention.com
    No answers on this topic
    Usability
    Opensend
    Super easy to use and implement, great customer support, the quality of the emails that Opensend provides is much higher than that of their competitors, which helps with deliverability and revenue. IT also makes sure that we aren't sending emails to unengaged users. I've tried all of the platforms of this kind, and Opensend is the best one!
    Incentivized
    Read full review
    Retention.com
    No answers on this topic
    Alternatives Considered
    Opensend
    I've selected Opensend between others because they're unique in their own dashboard and also the ways of identifying potential leads. It helps us clarify how big of an audience we have and also the content we're consistently posting/promoting. It's really good overall
    Incentivized
    Read full review
    Retention.com
    No answers on this topic
    Return on Investment
    Opensend
    • Delivers Incremental Value Through Enhanced Email Collection
    • Enables Us To Manage Down Paid Spend With Larger Owned Audiences
    • Easy Setup Negates The Need To Involve Dev and IT Teams, Saving Valuable Internal Resource Time
    Read full review
    Retention.com
    No answers on this topic
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