OpenText CX-E Voice

OpenText CX-E Voice

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OpenText CX-E Voice	Score8 out of 10	Small Businesses (1-50 employees)	OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.	N/A

Pricing

OpenText CX-E Voice

No answers on this topic

Pricing Offerings
OpenText CX-E Voice
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	OpenText CX-E Voice
Considered Both Products	OpenText Shane Coineandubh UC Engineer in Information Technology at University of Washington (Higher Education, 10,001+ employees) Chose OpenText CX-E Voice OpenText CX-E Voice voicemail is significantly easier to deploy and maintain Incentivized Helpful? Verified User Chose OpenText CX-E Voice We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

OpenText CX-E Voice

Comparison of Contact Center Software features of OpenText CX-E Voice
Feature	OpenText CX-E Voice 9.3 2 Ratings 9% above category average
Agent dashboard	10.02 Ratings
Validate callers	10.02 Ratings
Outbound response	10.02 Ratings
Call forwarding	9.52 Ratings
Click-to-call (CTC)	9.52 Ratings
Warm transfer	9.52 Ratings
Predictive dialing	10.01 Ratings
Interactive voice response	9.02 Ratings
REST APIs	9.02 Ratings
Call scripts	8.52 Ratings
Call tracking	10.01 Ratings
Multichannel integration	8.01 Ratings
CRM software integration	8.01 Ratings

Comparison of Workforce Optimization (WFO) features of OpenText CX-E Voice
Feature	OpenText CX-E Voice 8.9 2 Ratings 7% above category average
Inbound call routing	10.02 Ratings
Omnichannel inbound routing	10.01 Ratings
Recording	8.52 Ratings
Quality management	8.01 Ratings
Call analytics	9.01 Ratings
Historical reporting	9.02 Ratings
Live reporting	10.01 Ratings
Customer surveys	8.01 Ratings
Customer interaction analytics	8.01 Ratings

Best Alternatives
	OpenText CX-E Voice
Small Businesses	Zendesk Talk Score8.2 out of 10
Medium-sized Companies	Genesys Multicloud CX (discontinued) Score8 out of 10
Enterprises	Bright Pattern Contact Center Score8.4 out of 10
All Alternatives	View all alternatives

User Ratings
	OpenText CX-E Voice
Likelihood to Recommend	8.0 (4 ratings)
Usability	9.0 (1 ratings)

User Testimonials
	OpenText CX-E Voice
Likelihood to Recommend	OpenText OpenText CX-E Voice has been a solid and reliable application and a valuable component of our voice infrastructure. Support has been consistently excellent. Incentivized Shane Coineandubh UC Engineer Read full review
Pros	OpenText Call recording is useful. It was quite needed actually because it does not just help with keeping records, but also feedback for the employee because if something gets escalated, we can go through the call again to see where mistakes can be avoided in the future. IVR is another well thought out tool. Ability to distribute calls is top notch. Incentivized Verified User Read full review
Cons	OpenText Pricing Tier Glitch during call sometimes. Regular enhancements for every release. Incentivized Verified User Read full review
Usability	OpenText Apart from reports, OpenText CX-E Voice ease of use is consistently excellent Incentivized Shane Coineandubh UC Engineer Read full review
Alternatives Considered	OpenText We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand. Incentivized Verified User Read full review
Return on Investment	OpenText Supervision can work remotely. We do not need to invest in new computer telephony. Global employee can be connected to the same interface. Incentivized Amit Bernstein Cyber security consultant Read full review
ScreenShots	OpenText CX-E Voice Screenshots