Working anywhere in the world is much easier with OpenText TeamQ
June 21, 2022
Working anywhere in the world is much easier with OpenText TeamQ
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpenText TeamQ
We use it for a lot of call center capabilities and call management capabilities. We use it to directly manage calls and we don't need to invest in Computer Telephony Integration (CTI).
- Allow callers to leave a message or callback number and automatically reroute calls based on queue length and waiting time.
- We can build teams and use remote workers at the same time from different time zone.
- Need more API integration and CRM integration.
- Supervision can work remotely.
- We do not need to invest in new computer telephony.
- Global employee can be connected to the same interface.
Do you think OpenText CX-E Voice delivers good value for the price?
Yes
Are you happy with OpenText CX-E Voice's feature set?
Yes
Did OpenText CX-E Voice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OpenText CX-E Voice go as expected?
I wasn't involved with the implementation phase
Would you buy OpenText CX-E Voice again?
Yes