Go for this if you are looking for simple call center solution!!!
June 21, 2022

Go for this if you are looking for simple call center solution!!!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText TeamQ

We use this software as a call center solution for salesforce. It is having very good call management capabilities. So, for businesses, this is very straight forward tool to make our business goals. We had goals in our roadmap to acheive. OpenText TeamQ helped us to acheive the roadmap comfortably.

Pros

  • Call Management
  • Simple
  • User friendly

Cons

  • Pricing Tier
  • Glitch during call sometimes.
  • Regular enhancements for every release.
  • Excellent Consistency
  • High Scalability
  • Complex to handle
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.

Do you think OpenText CX-E Voice delivers good value for the price?

Yes

Are you happy with OpenText CX-E Voice's feature set?

Yes

Did OpenText CX-E Voice live up to sales and marketing promises?

Yes

Did implementation of OpenText CX-E Voice go as expected?

Yes

Would you buy OpenText CX-E Voice again?

Yes

In our project, we have to manage the customers from salesforce and suite profile. For that , we were searching for tool to solve the gap in addressing support. We choosed open text to manage calling support. I would strongly recommend to everyone who is looking forward to solve the difficulty in mitigating the void.

OpenText CX-E Voice Feature Ratings

9.6
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
9
Call tracking
Not Rated
CRM software integration
Not Rated
9.3
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
9
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
9
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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