Go for this if you are looking for simple call center solution!!!
June 21, 2022
Go for this if you are looking for simple call center solution!!!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpenText TeamQ
We use this software as a call center solution for salesforce. It is having very good call management capabilities. So, for businesses, this is very straight forward tool to make our business goals. We had goals in our roadmap to acheive. OpenText TeamQ helped us to acheive the roadmap comfortably.
- Call Management
- Simple
- User friendly
- Pricing Tier
- Glitch during call sometimes.
- Regular enhancements for every release.
- Excellent Consistency
- High Scalability
- Complex to handle
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
Do you think OpenText CX-E Voice delivers good value for the price?
Yes
Are you happy with OpenText CX-E Voice's feature set?
Yes
Did OpenText CX-E Voice live up to sales and marketing promises?
Yes
Did implementation of OpenText CX-E Voice go as expected?
Yes
Would you buy OpenText CX-E Voice again?
Yes