OpenText CX-E Voice is a solid platform at an excellent price point.
September 04, 2025

OpenText CX-E Voice is a solid platform at an excellent price point.

Shane Coineandubh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText CX-E Voice

OpenText CX-E Voice is a valuable component of our voice communications infrastructure. In addition to traditional voice service, the OpenText CX-E Voice audio file and voice to text message transcription features are much valued by our subscriber base. Additionally, the admin and user web applications are robust and well used.

Pros

  • Administration via the web admin client allows us to dispense with deploying thick clients to admin users each time we update OpenText CX-E Voice
  • Subscriber web application is robust and well liked by our subscriber base.
  • OpenText CX-E Voice voicemail transcription works very well and out customers love it.

Cons

  • Provide more transcription service options. Specifically AWS.
  • I think reports are severely lacking. Provide a mechanism for customers to create custom reports or allow odbc access to the database.
  • Provide better API documentation.
  • OpenText CX-E Voice continues to provide outstanding service for a very reasonable cost.
Apart from reports, OpenText CX-E Voice ease of use is consistently excellent
OpenText CX-E Voice voicemail is significantly easier to deploy and maintain

Do you think OpenText CX-E Voice delivers good value for the price?

Yes

Are you happy with OpenText CX-E Voice's feature set?

Yes

Did OpenText CX-E Voice live up to sales and marketing promises?

Yes

Did implementation of OpenText CX-E Voice go as expected?

Yes

Would you buy OpenText CX-E Voice again?

Yes

OpenText CX-E Voice has been a solid and reliable application and a valuable component of our voice infrastructure. Support has been consistently excellent.

OpenText CX-E Voice Feature Ratings

Not Rated
Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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