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OpenText Exstream vs. OpenText Notifications vs. Smart Communications SmartCOMM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Exstream

    Score9 out of 10
    N/AOpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.N/A

    OpenText Notifications

    Score8 out of 10
    N/AOpenText Notifications is presented as a comprehensive, cloud-based omni-channel communications platform to create and deliver highly targeted and personalized messaging via the recipient’s communications channel of choice, from a single vendor.N/A

    SmartCOMM

    Score8.8 out of 10
    N/ASmart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.N/A
    Pricing
    OpenText ExstreamOpenText NotificationsSmartCOMM
    Editions & Modules
    No answers on this topic
    No answers on this topic
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    Offerings
    Pricing Offerings
    OpenText ExstreamOpenText NotificationsSmartCOMM
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    OpenText ExstreamOpenText NotificationsSmartCOMM
    Considered Multiple Products
    OpenText
    No answer on this topic
    OpenText
    No answer on this topic
    Smart Communications
    Chose SmartCOMM
    Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
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    Delivers good value for the price
    No answers on this topic
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    Happy with the feature set
    No answers on this topic
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    Lived up to sales and marketing promises
    No answers on this topic
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    Implementation went as expected
    No answers on this topic
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    Best Alternatives
    OpenText ExstreamOpenText NotificationsSmartCOMM
    Small Businesses
    GoTo Connect
    Score7.9 out of 10
    GoTo Connect
    Score7.9 out of 10
    GoTo Connect
    Score7.9 out of 10
    Medium-sized Companies
    Quadient Inspire
    Score9.5 out of 10
    Quadient Inspire
    Score9.5 out of 10
    Quadient Inspire
    Score9.5 out of 10
    Enterprises
    Quadient Inspire
    Score9.5 out of 10
    Quadient Inspire
    Score9.5 out of 10
    Quadient Inspire
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    OpenText ExstreamOpenText NotificationsSmartCOMM
    Likelihood to Recommend
    9.0
    (4 ratings)
    -
    (0 ratings)
    9.0
    (2 ratings)
    In-Person Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Online Training
    3.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    OpenText ExstreamOpenText NotificationsSmartCOMM
    Likelihood to Recommend
    OpenText
    It's really helpful in all sort of ccm requirements special it handles high volume ccm requirements very smoothly and error free. Improvements in quality of product with new versions is remarkable.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Smart Communications
    It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable.
    Read full review
    Pros
    OpenText
    • Document creation
    • layouts
    • Document distribution
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Smart Communications
    • Template
    • Data processing
    • Output delivery
    • SMS delivery
    • Ada compliance
    Read full review
    Cons
    OpenText
    • Vernacular document generation
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Smart Communications
    • Price
    • Licensing is bit complicated
    • Frequent upgrades
    Read full review
    Alternatives Considered
    OpenText
    Exstream is more stable compare to all ccm available in market, it's reasearch and r&d team make really good progress to improve product quality.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Smart Communications
    Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
    Read full review
    Return on Investment
    OpenText
    • increased customer and employee satisfaction
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Smart Communications
    • Migration ease
    • Latest features
    • Cloud readiness
    Read full review
    ScreenShots