OpenText MBPM vs. RINKT

Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.

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Based on my experience Rinkt is well suited for any day to day task that requires data entry, repetitive work, it can help you with controlling tasks redirecting emails, generally in accounting from invoicing to entering receipts into accounting programs. It can help with marketing tasks. I don't see an area where Rinkt is less appropriate for day to day tasks.

• Complex routing of tasks based on calculated criteria
• Linking between tasks and accessing relevant information
• Organising, scheduling and prioritising
• Different views for different people

Incentivized

Independently Invited by TrustRadius

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• It is very easy to use.
• It is very well implemented.
• All the features helps us in every day tasks reducing the human error factor.

• The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
• Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
• One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.

• Since the development of the AI it is always improving

There are other products that seem to be a better fit for future initiatives.

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Although it is intuitive to use it does require training

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The robot is very easy to user and it can actually perform the day to day tasks faster and more securely, leaving the employ time to focus on tasks more important than data entry, invoicing or redirecting email as example of tasks I referred to when I said day to day tasks.

Great customer service for an API support related query

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We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.

Incentivized

Independently Invited by TrustRadius

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• The development of the ticketing system has enabled us to greatly improve customer relationships
• The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
• Management information from the system has improved decision making

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Rinkt has a positive impact in our overall business objectives