OpenText RightFax vs. Sfax

[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.

Incentivized

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.

Incentivized

• The customer routing inbound fax traffic
• Gateway to the new RightFax 2100 gateway
• Ability to verify Faxes

Incentivized

• Fax submission tracking.
• Fax failure notification.

Incentivized

• Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.

Incentivized

• Functionality can sometimes be difficult.
• No driver compatibility with MAC operating system.

Incentivized

OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.

Incentivized

Sfax customer service is good, but can be a little slow to provide updates and solutions.

Incentivized

I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.

Incentivized

Sfax fits better with our company's needs and HIPAA compliance needs.

Incentivized

• I am not evolved in this info.
• It takes a lot of resources to manage this product.
• It is cheaper than other solutions.

Incentivized

• Sfax can be costly with high volume.
• The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.

Incentivized