OpenTouch Customer Service Suite vs. Twilio
OpenTouch Customer Service Suite vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenTouch Customer Service Suite | N/A | Alcatel-Lucent offers their suite of modular call center management applications under the name of OpenTouch Customer Service (OTCS). | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
OpenTouch Customer Service Suite | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
OpenTouch Customer Service Suite | Twilio | |
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Top Pros |
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Top Cons | No answers on this topic |
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OpenTouch Customer Service Suite | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenTouch Customer Service Suite | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
OpenTouch Customer Service Suite | Twilio | |
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Likelihood to Recommend | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Pros | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Cons | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Likelihood to Renew | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Usability | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Performance | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Support Rating | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Implementation Rating | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Alternatives Considered | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Contract Terms and Pricing Model | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
Return on Investment | Alcatel-Lucent Enterprise No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |