OpSmart ITSM / CMDB vs. Spiceworks Help Desk
OpSmart ITSM / CMDB vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
OpSmart ITSM / CMDB | N/A | OpsSmart offers ITIL Driven Service Management Solutions that promise to help improve user experience and lower service desk costs. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
OpSmart ITSM / CMDB | Spiceworks Help Desk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpSmart ITSM / CMDB | Spiceworks Help Desk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
OpSmart ITSM / CMDB | Spiceworks Help Desk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
OpSmart ITSM / CMDB | Spiceworks Help Desk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpSmart ITSM / CMDB | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
OpSmart ITSM / CMDB | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
Pros | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
Cons | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
Usability | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
Support Rating | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | OpSmart Inc No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |