OpSmart ITSM / CMDB vs. TOPdesk
OpSmart ITSM / CMDB vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpSmart ITSM / CMDB | N/A | OpsSmart offers ITIL Driven Service Management Solutions that promise to help improve user experience and lower service desk costs. | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
OpSmart ITSM / CMDB | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
OpSmart ITSM / CMDB | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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OpSmart ITSM / CMDB | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpSmart ITSM / CMDB | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
OpSmart ITSM / CMDB | TOPdesk | |
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Likelihood to Recommend | OpSmart Inc No answers on this topic | TOPdesk |
Pros | OpSmart Inc No answers on this topic | TOPdesk |
Cons | OpSmart Inc No answers on this topic | TOPdesk |
Likelihood to Renew | OpSmart Inc No answers on this topic | TOPdesk |
Usability | OpSmart Inc No answers on this topic | TOPdesk |
Reliability and Availability | OpSmart Inc No answers on this topic | TOPdesk |
Performance | OpSmart Inc No answers on this topic | TOPdesk |
Support Rating | OpSmart Inc No answers on this topic | TOPdesk |
In-Person Training | OpSmart Inc No answers on this topic | TOPdesk |
Online Training | OpSmart Inc No answers on this topic | TOPdesk |
Implementation Rating | OpSmart Inc No answers on this topic | TOPdesk |
Alternatives Considered | OpSmart Inc No answers on this topic | TOPdesk |
Scalability | OpSmart Inc No answers on this topic | TOPdesk |
Return on Investment | OpSmart Inc No answers on this topic | TOPdesk |
ScreenShots |