Likelihood to Recommend
Oracle Dyn Email is well-suited for organizations that need to create, manage, and analyze bulk email campaigns from existing email templates. If your organization's business objectives are fulfilled by the out-of-the-box features of Oracle Dyn Email, then it is a perfect solution for you. On the other hand, if you think you will be needing more advanced features, I would suggest looking for another solution.
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It works great as an onsite relay to provide email sending functionality without having to pass through the firewall in order to reach the Office 365 gateway. This is particularly evident when using older programs. A lot of the older, no longer developed, programs will only allow a hard coded port to send email. Office 365 uses a non-standard SMTP port for security. This does not allow the hard coded SMTP ports to use this service. Exchange gives you the control to change those ports and securely use the standards without compromise.
Read full review Pros API Automation - Really simple API so that we could set up automation quickly. Our development team really appreciated that. Shared & Dedicated IPs - Depending upon sending volume there are benefits to both approaches and having that flexibility is nice. Post Send Intel - After the send, having detailed metrics is critical and this platform does that particularly well. Read full review It allows us to send email through the secure email gateway. We are able to track and scan all email communications It provides a way for legacy and current applications to send out notification and mass email communications. Read full review Cons I did have some difficulty diagnosing some of the issues I was having with one major ESP The user interface can be slow and is outdated Read full review As with any technology on a server, we sometimes see issues with downtime related to network changes or firewall updates. It can be a challenge to work with some of our older applications when the TLS feature is used. I wish there was a more direct way to reliably use SMTP for mass email sends without the fear of being blacklisted. Read full review Likelihood to Renew
I think it is very likely we will continue to use Dyn
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Some questions or requests may go amiss. Keeping important stakeholders in copy of communication is something that is not guaranteed and there is no way to assure this at time of ticket creation.
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I wasn't at the company during implementation
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While the UI is a little outdated, this system is FAR easier to set up and manage that some other services we have used. Also, our questions to the support team are answered quickly and fully within an hour of submitting a ticket. We have had other services where questions were answered 24 hours later AT THE EARLIEST. Not so with DYN.
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Office 365 does use secure non-standard ports for SMTP connectivity causing a problem with older programs. SMTP Email Delivery from Exchange solves this problem by giving the network admin full control over ports and specific program connections. While we do use both Office 365 and the SMTP Email Delivery we find that a mix is needed in order to meet all expectations for our end users. The majority of our SMTP communications, for users, go through Office 365 while the majority of our applications and servers do go through the SMTP Email Delivery service.
Read full review Return on Investment Quick implementation of Oracle Dyn Email into our workflow allowed our email campaigns to get started within a week. From consistently analyzing the opening rates of emails, we have managed to perfect our email headers for maximum conversion. Manageability of all our campaigns has increased, saving all the teams across our entire organization considerable amounts of time and resources. Read full review It's the easiest way to send mail out. No worries about complex configurations. It can be finicky when used in a hybrid Office 365 environment to get the proper pathways secured and working. I wish there were a better way to send out mass emails, on-site, without our domain or server IP being blacklisted. Read full review ScreenShots