Oracle Linux, which is application binary compatible with Red Hat Enterprise Linux, is free to download, use, and share. There is no license cost, no need for a contract, and no usage audits. 24/7 enterprise-grade support is available for business critical environments. A single support offering includes virtualization, management, HA, and cloud native computing tools such as Kubernetes and Kata Containers, along with the Linux operating system. The vendor states that as the only Linux…
$0
per month
ManageEngine ServiceDesk Plus
Score9.2 out of 10
N/A
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
Oracle Linux is a very good and useful combination of the stability of Rhel and support for Oracle Databases. Our organisation uses an application and a database combo that we offer to the client but after the inclusion of Oracle Linux into our infrastructure, the provision and the operation cost are reduced significantly. So I would recommend using Oracle Linux when you are using multiple on-premises DB servers and want to move to a more secure, organised, and fast operating system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We use the free version, it allows up to 10 technicians to be added to the system, but that has never been an issue, as we are a small team. The functionality and usability of MESDP are great and can work with larger teams too. It is well suited to be used as a main Ticketing system, and this is not limited to IT only, I am sure other teams that need to keep track and log issues will be able to utilize MESDP without any issues. There is a self-service portal as an option, however, we do not use it as of yet, as there has not been the need for it. If you would need to use the same instance within multiple departments, this may be a bit tricky to achieve, as there is no easy way to limit visibility to tickets from other departments, however, I am sure there is a way around it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We use Oracle Linux distro for every customer. The OS is very easy and absolutely free to develop/host and update our customers' apps and data across the globe. I personally use it in my lab to practice and test some personal stuff
We have Oracle Linux database, WebLogic, and e-business suite hosted on Oracle Linux. It is used across our whole organization in running critical applications. It is robust, easy to manage and administer, with rock-solid stability and very minimal server reboots or performance issues. I would highly recommend Oracle Linux over other operating systems.
Oracle Linux is trusted in high-volume, transactional, mission-critical production IT environments.
Oracle’s Linux support is relied upon for applications that require continuous or near-continuous availability
Application performance in general was enhanced as a result of the migration to Oracle Linux from Red Hat Enterprise Linux.
Oracle Linux-based VMs are used in our case for hosting a spark-based cluster for processing big data-based workloads. Those VMs have better security configurations and are patched. It has built-in installed packages which come in handy for a developer to start the development activity for the project.
We are using Oracle Linux as our primary Linux distribution deployed for our customers, but also for testing purposes on multiple test and UAT environments. Currently, it is used mainly by our department. We aim to provide commercial technical support for customers for our products, and thanks to the Oracle Linux Support program which covers Oracle Linux, we are getting assistance if needed.
I work across many different types of organizations. In some cases, Oracle Linux is being used for all database servers across the entire organization. In some cases, it is being selectively rolled out to replace legacy Unix systems. Plus in a few isolated cases, I've helped to replace Windows database servers with Oracle Linux. The common theme across all these different types of organizations is that they want the best Linux for running Oracle, which is pre-tuned and optimized as well as well supported by the database vendor. Oracle Linux wins hands down on these points.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is very easy to create business rules that automatically route email tickets to the correct department and apply templates to correctly categorize the incident.
The technician auto-assign function allows email tickets to be fairly apportioned using a round robin technique. We do not cuurently use the load balancing technique which is also available.
It is very easy to bulk edit requests to correct miscatergorization by Analysts. (i.e. Incidents vs. Service Requests)
Coordinating communications and notifying ticket holders when a network or application event is resolved is very simple.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Reporting tools; the report features can be a little limited, it can be quite tricky to get the information you want displayed in detail
You can set required fields within the ticket template, which should mean the user has to complete them before they can submit the ticket, however this often doesn't enforce correctly
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Because this is the best tool, we have given ManageEngine ServiceDesk Plus a rating of 9 out of 10 because it provides a good overall IT service management experience, especially for ticketing, asset management, automation, and reporting. It has helped us organize IT support processes and improve visibility. For ticketing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
As any other feature-rich software package, starting out with ManageEngine ServiceDesk Plus has a little bit of a learning curve, but it usually doesn't take very long until you can use the basic features. Training new technicians on the use of the software does not take very long, and for users to submit tickets it is as easy as sending an email.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
One of the most robust Linux distributions is Redhat, its forks have given rise to infinite business models and distributions that have defined the market. Oracle Linux, obviously developed by the tech giant Oracle, is constantly releasing a flexible and incredibly stable product while adding its own bunch of new features. Among the most notable is the "Unbreakable Enterprise Kernel" (UEK).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I have a few issues with MESDP and even though we use the free version, the support staff was very quick to respond and extremely competent and helpful. Luckily, I have only had to use them a couple of times over the 2.5 years I have been using their product, but they strike me as very competent, friendly and helpful, regardless of the version of their product you use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Oracle Linux definitely comes on the top when it comes down to being easily available as its platform-independent. This is where the masses lie as we have moved to a hybrid work environment where keeping everyone on the same devices is no more required. Linux stands out as it allows the industry workers to implement BYOD in all environments. Software as a service is truly done by Linux. I don’t want to switch to other platforms anymore.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Spiceworks was free, which obviously had both benefits and limitations - I will say that the community around Spiceworks has always been great. If we could replicate that experience with the ME user base, it would be terrific.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The tool does not scale well from an ROI perspective. As you add a customer, you must add a new instance, hence a new license.
The tool is probably on the expensive side (34,000 USD per 130 technicians per year).
There is no usage beyond incident, change, and problem management. The CMDB feature is extremely limited and cannot generate additional ROI. There is no knowledge-base or integration with other software (other than ME Desktop Central).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
