ManageEngine ServiceDesk Plus Reviews
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk PlusCompetitors and Alternatives

Most Commonly Comparedto ManageEngine ServiceDesk Plus

Best ManageEngine ServiceDesk Plus Alternatives for Small Businesses

Agiloft Service Desk (discontinued)

Score 9.0 out of 10

Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the Agiloft Service Desk (discontinued)

Popular Integrations

There is not enough information to display integrations.

NinjaOne

Score 9.1 out of 10

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the NinjaOne

Popular Integrations

There is not enough information to display integrations.

Atera

Score 8.8 out of 10

Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera boasts users among over 13K customers in 120+ countries. Atera has shifted focus…

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the Atera

Popular Integrations

There is not enough information to display integrations.

Autotask PSA

Score 8.2 out of 10

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the Autotask PSA

Popular Integrations

There is not enough information to display integrations.

Best ManageEngine ServiceDesk Plus Alternatives for Medium-sized Companies

Agiloft Service Desk (discontinued)

Score 9.0 out of 10

Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the Agiloft Service Desk (discontinued)

Popular Integrations

There is not enough information to display integrations.

NinjaOne

Score 9.1 out of 10

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the NinjaOne

Popular Integrations

There is not enough information to display integrations.

SysAid

Score 8.9 out of 10

SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.

Higher Rated Features

  • Incident and problem management
  • Change management
  • ITSM asset management

Popular Integrations

There is not enough information to display integrations.

Atera

Score 8.8 out of 10

Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera boasts users among over 13K customers in 120+ countries. Atera has shifted focus…

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the Atera

Popular Integrations

There is not enough information to display integrations.

Freshservice

Score 8.6 out of 10
Get Started for Free

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • Incident and problem management
  • Service restoration
  • Expert directory

Popular Integrations

There is not enough information to display integrations.

Microsoft System Center

Score 7.7 out of 10

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the Microsoft System Center

Popular Integrations

There is not enough information to display integrations.

ServiceNow IT Service Management

Score 8.5 out of 10

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Higher Rated Features

  • Incident and problem management
  • ITSM asset management
  • Change management

Popular Integrations

There is not enough information to display integrations.

TOPdesk

Score 8.5 out of 10

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Higher Rated Features

  • Incident and problem management
  • Service restoration
  • Expert directory

Popular Integrations

There is not enough information to display integrations.

JitBit Help Desk

Score 8.4 out of 10

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the JitBit Help Desk

Popular Integrations

There is not enough information to display integrations.

Autotask PSA

Score 8.2 out of 10

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the Autotask PSA

Popular Integrations

There is not enough information to display integrations.

Best ManageEngine ServiceDesk Plus Alternatives for Enterprises

SymphonyAI IT Service Management

Score 9.1 out of 10

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Higher Rated Features

  • Incident and problem management
  • ITSM asset management
  • Change management

Popular Integrations

There is not enough information to display integrations.

SysAid

Score 8.9 out of 10

SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.

Higher Rated Features

  • Incident and problem management
  • Change management
  • ITSM asset management

Popular Integrations

There is not enough information to display integrations.

BMC Helix ITSM

Score 8.9 out of 10
Learn More

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

Higher Rated Features

  • Incident and problem management
  • ITSM asset management
  • Change management

Popular Integrations

There is not enough information to display integrations.

Freshservice

Score 8.6 out of 10
Get Started for Free

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • Incident and problem management
  • Service restoration
  • Expert directory

Popular Integrations

There is not enough information to display integrations.

Microsoft System Center

Score 7.7 out of 10

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of ManageEngine ServiceDesk Plus than the Microsoft System Center

Popular Integrations

There is not enough information to display integrations.

ServiceNow IT Service Management

Score 8.5 out of 10

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Higher Rated Features

  • Incident and problem management
  • ITSM asset management
  • Change management

Popular Integrations

There is not enough information to display integrations.

TOPdesk

Score 8.5 out of 10

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Higher Rated Features

  • Incident and problem management
  • Service restoration
  • Expert directory

Popular Integrations

There is not enough information to display integrations.

Ivanti Neurons for ITSM

Score 6.6 out of 10

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Higher Rated Features

  • Change management
  • ITSM asset management
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Microsoft System Center Service Manager

Score 8.3 out of 10

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Configuration mangement

Popular Integrations

There is not enough information to display integrations.

SolarWinds Service Desk

Score 8.1 out of 10

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.

Higher Rated Features

  • Subscription-based notifications

Popular Integrations

There is not enough information to display integrations.