Oracle Siebel Enterprise Marketing Suite (discontinued) vs. Pics.io

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.

Incentivized

If you are looking for an affordable solution for logos, photos or videos this is one of the best solutions we have found. It handles several file types and provides a more affordable option than other DAM services. If you are looking for an enterprise DAM solution this is probably not what you are looking for but it doesn't pretend to be that.

Incentivized

• Siebel EMS offered useful customer insight and more effective dialogue with recipients by delivering the right message to the right customer at the right time.
• Siebel EMS was very effective for loyalty lifecycle and retention by seamlessly integrating with marketing and CRM platforms.
• Siebel EMS was instrumental in aligning marketing, sales and analytics divisions.

Incentivized

• Seamless linking to Google Drive
• Familiar process to upload files
• Good customer support and easy onboarding process

Incentivized

• Oracle Siebel Marketing Suite's processing time is not as fast as I would expect it to be. This is the major improvement I would like to see in it.
• It requires a very high level of training being given to the employees for configuring and implementing it in the business needs.
• Expert employees are needed in order to understand the functionality of Oracle Siebel Enterprise Marketing Suite, which is not easy to find.

Incentivized

• Not a full featured DAM solution
• Interface is rather bare bones
• Limited options on websites to display assets

Incentivized

A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team

Incentivized

Helpful onboarding support and also a very relaxed introductory demo and trial period. The support team walked me through all stages of linking our Drive account and adding assets. The online support site has a ton of resources and helpful explanations. Email support was also a big help to get us started.

Incentivized

Salesforce is easier to use and more open source and available for external integrations.

Incentivized

Pics.io has a more approachable setup and pricing structure for our needs. It also uses a familiar online storage setup for an easier learning curve. We also didn't have to pay for a higher storage tier that we wouldn't end up needing. The other services were definitely in the running but the ability to use our existing Google account was a big plus.

Incentivized

• It has increased the business tactics as we have added more clients who wish to use this technology.

Incentivized

• Easy to use resource hub for campus
• Affordable solution to fit within our budget
• Easy to maintain ourselves

Incentivized