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Oracle Utilities Customer Care and Billing vs. Smart Order Refill

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Utilities Customer Care and Billing
Score 9.5 out of 10
N/A
Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.N/A
Smart Order Refill
Score 0.0 out of 10
N/A
N/A
$4,000
per year
Pricing
Oracle Utilities Customer Care and BillingSmart Order Refill
Editions & Modules
No answers on this topic
Basic
$4,000
per year
Offerings
Pricing Offerings
Oracle Utilities Customer Care and BillingSmart Order Refill
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Oracle Utilities Customer Care and BillingSmart Order Refill
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Oracle Utilities Customer Care and BillingSmart Order Refill
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User Ratings
Oracle Utilities Customer Care and BillingSmart Order Refill
Likelihood to Recommend
8.4
(5 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.7
(4 ratings)
-
(0 ratings)
User Testimonials
Oracle Utilities Customer Care and BillingSmart Order Refill
Likelihood to Recommend
Oracle
Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.
Verified User
Anonymous
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OSF Digital
No answers on this topic
Pros
Oracle
  • It is highly configurable.
  • It is highly extendable and customizable.
  • Its base batch programs allow you to perform most billing functions with no intervention.
AB
Aaron Baker
Senior Systems Analyst
Read full review
OSF Digital
No answers on this topic
Cons
Oracle
  • As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.
Verified User
Anonymous
Read full review
OSF Digital
No answers on this topic
Likelihood to Renew
Oracle
We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!
Verified User
Anonymous
Read full review
OSF Digital
No answers on this topic
Support Rating
Oracle
Good support. It's knowledgeable and best used for consulting.
Verified User
Anonymous
Read full review
OSF Digital
No answers on this topic
Alternatives Considered
Oracle
Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).
Verified User
Anonymous
Read full review
OSF Digital
No answers on this topic
Return on Investment
Oracle
  • I'm not aware of any negative impacts implementing the application had from a financial perspective
Verified User
Anonymous
Read full review
OSF Digital
No answers on this topic
ScreenShots