Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing

Oracle Utilities Customer Care and Billing

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Oracle Utilities Customer Care and Billing	Score 8.4 out of 10	N/A	Oracle Utilities Customer Care and Billing is offered to allow users to serve customers with an integrated platform from meter to customer. Available on premises and in the cloud, the solutions are designed to help deliver service excellence, reduce cost-to-serve, and prepare for change.	N/A

Pricing

Oracle Utilities Customer Care and Billing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Oracle Utilities Customer Care and Billing
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Oracle Utilities Customer Care and Billing
Considered Both Products	Oracle Utilities Customer Care and Billing Verified User Analyst Chose Oracle Utilities Customer Care and Billing Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I … Incentivized Helpful? AB Aaron Baker Senior Systems Analyst Chose Oracle Utilities Customer Care and Billing I was not involved in the decision-making process or in the implementation of Oracle CCB. I arrived 3 years after it was first implemented at Duquesne Light Company. I also haven't evaluated any other CIS systems since we are committed to CCB for the foreseeable future. If … Incentivized Helpful? Verified User Employee Chose Oracle Utilities Customer Care and Billing SQL Developer works great because you can quickly get accurate information from the database. This comes from CCB or MWM, wherever you need data, and is always accurate. MWM works with CCB as where the activities are worked from, CCB creates the FA, it syncs with MWM, where … Incentivized Helpful? Verified User Administrator Chose Oracle Utilities Customer Care and Billing There were major improvements in the latest version; the interface is better with a faster search feature. It's a very straightforward design. Incentivized Helpful?
Top Pros	Pro Good user interface Pro Highly configurable Pro End to end
Top Cons	Minus Vice versa Minus Response time Minus Improve performance

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User Ratings
	Oracle Utilities Customer Care and Billing
Likelihood to Recommend	8.4 (5 ratings)
Likelihood to Renew	9.0 (1 ratings)
Support Rating	8.7 (4 ratings)

User Testimonials
	Oracle Utilities Customer Care and Billing
Likelihood to Recommend	Oracle Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers. Incentivized Verified User Anonymous Read full review
Pros	Oracle It is highly configurable. It is highly extendable and customizable. Its base batch programs allow you to perform most billing functions with no intervention. Incentivized AB Aaron Baker Senior Systems Analyst Read full review
Cons	Oracle As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Oracle We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice! Incentivized Verified User Anonymous Read full review
Support Rating	Oracle Good support. It's knowledgeable and best used for consulting. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Oracle Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP). Incentivized Verified User Anonymous Read full review
Return on Investment	Oracle I'm not aware of any negative impacts implementing the application had from a financial perspective Incentivized Verified User Anonymous Read full review
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