Oracle WebCenter Content vs. Socialtext (discontinued)

WebCenter Content is suitable for payables invoice processing for companies with a huge volume of paper invoices. 80% of data entry effort can be reduced. For small companies with less volume, WebCenter may not make sense. WebCenter is not perfect. It has some issues. We raised enhancement requests with Oracle, hopefully, Oracle will resolve them soon.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• It provided one single repository with a URL link to access each AP invoice.
• It gives a life cycle to each invoice where a business user can perform some additional indexing as per their needs.
• It also provides a reporting feature and a front-end for users to view invoices with ease and very helpful for auditing purpose.
• It uses the BPEL engine to customize the life cycle and also it can automate the auto entry of supplier invoices in your EBS system.
• Reduce a lot of manual efforts, manual errors and workforce.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Some functionality you would expect to be built-in (such as reporting for compliance) is not and requires other Oracle products to be integrated.
• Separating an invoice with multiple lines for different departments is not an easy task.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

The challenges with converting to a completely new system create quite a barrier to switching to anything else. If we find another system that offers guaranteed improvements to the user interface -- as well as as a more coherent set of options for data interchanges with current and future enterprise data sources -- we would be more interested in swithing to that new product. Of course, the expense in purchasing competitor system, along with the costs of migrating all current content, along with retooling all existing workflows in place, would be carefully weighed against the benefits incurred from a switch-over.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

It meets all required functionality requirements -- but handles none of them in an exceptional manner

I can't really provide an answer for this question because I think the basic premise is flawed. Which system an organization selects is based (or should be based) on their unique business and organizational requirements, not the features of the system. We do not recommend a particular solution to a client based on subjective preference for one system over another but rather for its appropriateness to achieve a particular goal or collection of goals.

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• We were looking for a scalable solution for invoice processing needs. WebCenter did fit the bill. It reduced manual data entry effort by 80%.
• WebCenter saved our storage costs. We do not need to store the physical paper copies anymore in our expensive offices.
• WebCenter increased the employee engagement and reduced monotonous data entry work. Employees now have time to spend on value-added work rather than data entry.
• Auditors were happy with the tool, as they can retrieve any document with the click of a button as opposed to search and find a physical document.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions