Orderhive (discontinued) vs. SAP Integrated Business Planning

Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

One of the best parts is how it is suited to global or multi-site organizations with complex supply chains. It just operates across multiple regions with various manufacturing facilities, and that too with very much ease; it is simple, solid and very reliable in terms of working when the logistics is an issue and fetches data and insights very quickly.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• Comfortable database, it adjusts to what we know how to use.
• The platform acts quickly, and throws metrics and analysis adjusted to the times we need, thus automating the results.
• Complete and detailed reports, we can dynamically evaluate all the information.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

• The system does not work as smoothly when processing large volumes of data. There are processing delays when we are busy planning.
• Moreover, because inventory exceptions are not automatically alerted, employees have to check them manually, which takes extra time. Upgrades in these sections could raise our operational efficiency.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Very useful. Already have a team that learnt the system and although took a while, they now use it seamlessly

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

User experience has various issues, from the way to represent data on the Dashboard to complex graphical interfaces for making the right report of something that is easiest to make on other similar platforms. SAP Integrated Business Planning is difficult to integrate into other operating systems and ecosystems. Activity planning, in some cases, is confused, and access is limited if customers or end-users don´t use the platform over the internet using a desktop computer.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

Fast reaction specialists available

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Set up a supply chain strategy. Define your north star. Follow it with good consultants. Get know how from consultants with a deep know how in the system. Do proper change management.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

Well at least, the cost factor und the implementation time. 4 month from the decision to the productive use. This is overall being accept very fast! SAP Integrated Business Planning definitely increased the quality of our data and decision making process.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.

• The biggest positive is improved forecast accuracy; now, I can work in a structured manner to reduce my costs and anticipate demand for the products.
• Now, one certain item is that the Enhanced Data Quality is helping us a lot in making quicker decisions and a faster work life.
• The sales and operations teams are aligned now in a much better manner, and work is faster.
• Planning has become easier and smoother.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info