Outlook4Gmail vs. Premier Contact Point

It is well suited when you have three locations of dental practices and you can review all three emails in one spot. like having the microsoft apps to use quickly from the apps buttons. I wished that there was a short class on how all be different things work togather

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.

• Keep schedule's accessible to all with access to the shared pages.
• Moving from task to task and keeping track of messages related to those tasks.
• Being able to move emails from folder to folder as well as monitoring those mails as needed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Customer Support
• Responsiveness to requests
• Openness to ideas/suggestions/features

• Needs improvement on scheduling emails for future delivery
• Out of office feature - I use the gmail function
• I would love my calendar to work through it. It may, but I haven't worked out how yet.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• A detailed documentation around the standard reporting options ie what details you can find in each report.

Easy to use for a email and calander. If offers a wide variety of ways to use and store data. Easy to search for old emails that may have gotten lost for quick reference. Like being able to see all of our offices emails in one spot. It is a great product

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I believe Outlook4Gmail stacks up against AppNeta having a better graphic and simplicity. I have selected Outlook4Gmail because is more known and probably easier to find answers to questions when they may come.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.

• Easily able to email frequent users at work.
• Easily able to pull up my work email no matter the device I am using at the time
• Easily able to find and locate most emails I would like to view or see

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Has helped us improve our responsiveness in terms of reduced wait times
• Has helped route callers to appropriate departments based on IVR selections
• Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor