TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PDFLiner

    Score8.8 out of 10
    N/APDFLiner is an online platform for working with PDF documents. Users can upload any PDF or Image and edit it in just a few seconds. With PDFLiner, the user can edit PDF files as well as sign them electronically and protect them with password and watermark if needed. It also has an extensive fillable Forms Library with many useful forms. Users can just find the one they need and fill it out.

    $10

    per month per user

    Sprinklr Service

    Score7.9 out of 10
    N/ASprinklr Service is a Contact Center platform for managing customer interactions across more than 30 voice, social, and digital channels. It centralizes conversation history and customer context as interactions move among email, chat, voice, and social channels. The platform includes embedded AI for intent classification, routing, agent assistance, quality review, and self-service automation. Sprinklr Service also supports Conversational AI, Social Media Customer Service,…N/A
    Pricing
    PDFLinerSprinklr Service
    Editions & Modules
    Basic
    $14
    per month per user
    Pro
    $36
    per month per user
    Premium
    $50
    per month per user
    Sprinklr Service
    Custom, quote-based pricing
    per year
    Offerings
    Pricing Offerings
    PDFLinerSprinklr Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    PDFLinerSprinklr Service
    Considered Both Products
    PDFLiner
    No answer on this topic
    Sprinklr
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    PDFLinerSprinklr Service
    Small Businesses
    Tungsten Power PDF
    Score9.8 out of 10
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    PDF Xchange Viewer and Editor
    Score9.3 out of 10
    Fin
    Score8.8 out of 10
    Enterprises
    Adobe Acrobat Reader
    Score8.6 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PDFLinerSprinklr Service
    Likelihood to Recommend
    8.8
    (7 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    7.0
    (1 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    PDFLinerSprinklr Service
    Likelihood to Recommend
    PDFLiner
    It's possible to save money, time, and paper with PDFLiner. In addition to
    those in the legal and scientific sectors, this includes those in accounting,
    human resources, and education. PDFLiner makes it simple to save your most
    frequently used templates. Upload them whenever you need them, make any
    necessary edits, and email them straight away!
    Incentivized
    Read full review
    Sprinklr
    Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.
    Incentivized
    Read full review
    Pros
    PDFLiner
    • Signing documents for myself and my employer has never been easier.
    • For me, the simplicity of not having to use sophisticated tools to customize forms for certain situations is appealing.
    • It's easy to use and doesn't necessitate a strong Internet connection to make use of this program.
    Incentivized
    Read full review
    Sprinklr
    • Automated routing to appropriate teams
    • Automated notifications for certain types of content or posts from certain users
    • The reporting options are fantastic.
    • We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.
    Incentivized
    Read full review
    Cons
    PDFLiner
    • There is no mobile app for PDFLiner which I think is a major drawback of this tool.
    • Though the tool is straightforward we find it complex when we need to search for a specific form in it.
    • Editing text is fine with this tool but I think there is a limitation of styling the text when editing any document.
    Incentivized
    Read full review
    Sprinklr
    • I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
    • You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
    • I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
    Incentivized
    Read full review
    Likelihood to Renew
    PDFLiner
    No answers on this topic
    Sprinklr
    The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
    Incentivized
    Read full review
    Usability
    PDFLiner
    Our department uses PDFLiner to modify PDF format contracts and other documents before sending them to our consumers for e-signing. Not only that, but this program allows access to the templates of over 30 million different sorts of writable agreements, saving us a lot of time and effort.
    Incentivized
    Read full review
    Sprinklr
    I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
    Read full review
    Reliability and Availability
    PDFLiner
    No answers on this topic
    Sprinklr
    No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
    Read full review
    Performance
    PDFLiner
    No answers on this topic
    Sprinklr
    Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
    Read full review
    Support Rating
    PDFLiner
    We got all the features and prospects of the application from support team. They were helpful
    Incentivized
    Read full review
    Sprinklr
    I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
    Incentivized
    Read full review
    In-Person Training
    PDFLiner
    No answers on this topic
    Sprinklr
    Our customer support team went through in-person training. I am not unable to rate.
    Read full review
    Implementation Rating
    PDFLiner
    No answers on this topic
    Sprinklr
    Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
    Read full review
    Alternatives Considered
    PDFLiner
    Everyone in my department uses PDFLiner. Everything we need
    to get the work done is included in this team strategy. Allows us to streamline
    our operations and ensure that everyone is using the same tools. If I had to
    make a choice, I would go with this over more "advanced" options.
    Incentivized
    Read full review
    Sprinklr
    First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
    Incentivized
    Read full review
    Return on Investment
    PDFLiner
    • Your PDFs can be changed quickly and easily. You have the option to include signatures and images, as well as to censor any information you don't want others to see.
    • By being able to digitally sign your paperwork on the go, you may significantly speed up the closing process.
    • Using PDFLiner is a great and simple way to work with PDF files.
    Incentivized
    Read full review
    Sprinklr
    • Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
    • Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
    Incentivized
    Read full review
    ScreenShots

    PDFLiner Screenshots

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