PeopleOne vs. Zimbra by Synacor

We are using [PeopleONE] to collect and manage our field data for payroll, invoicing, and production management purposes. So far, it works quite well for those uses. Additionally, we are using the app to manage communications from our offices to our field management at upper and middle field management levels. We have successfully used the application to communicate important upcoming events, COVID protocols and reporting processes, and other initiatives. I am unfamiliar with the limitations of this technology or applications for which it would be unsuited.

Zimbra is great for an email system for a medium or large organization with appropriate IT staffing. The system is easy to use for end-users, and has a fantastic web interface. Unfortunately, it is overly complex, when considering staffing requirements and price, when compared with Office 365 or Google Apps for smaller organizations. For other education customers, it is hard to compete with Microsoft and Google providing their services for "Free" now though

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• The UI, both for desktop and mobile apps, is simple and virtually self-explanatory.
• Compared to apps we have used in the past, PeopleONE is fast, in both data entry and retrieval.
• The team responsible for creating our specific requirements for the app is exceptionally responsive. It is made up of creative problems solvers who have built a product that meets every need we have presented.

• Filter emails with specific information required.
• Very good storage capacity.
• Has a mobile version and another web.
• It has a friendly and modern graphic interface.
• It is compatible with all operating systems.

• We haven't actually experienced any issues of note to record here. Every concern, requirement, or change we have requested has been swiftly and satisfactorily resolved by the Impiger team.

• Zimbra's mobile application leaves much to be desired; it is its weakest point.
• This forces the use of third-party applications on smartphones, which only offer a more or less complete integration with the ActiveSync protocol.
• Zimbra allows for an on-premise scenario, which is not for everyone, especially considering that the trend nowadays is to outsource email; in any case, it also offers this alternative.
• The cost of Zimbra as a SaaS solution comes too close to that of more widely adopted competing options.
• Zimbra lacks a robust integrated chat system, which its competitors offer.
• It lacks AI integration.

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[I give it this rating] because it has addressed all of our needs in a succinct manner and it operates efficiently.

The web usability of the solution is adequate, with all functions integrated into a single interface. However, it is important to note that in the desktop environment, it lacks its own application and relies on ActiveSync synchronization with reference solutions like Outlook or Thunderbird. Some features, such as the briefcase, will be excluded. The same happens on smartphones.It is also common for competing solutions to include integrated chat or video call tools, which Zimbra lacks. These shortcomings are among the most frequently requested by users.

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Overall, we were satisfied with the implementation. We perhaps should have spent more time consulting with Zimbra or others regarding best practices but as we got to know the system better we were able to make changes relatively easily after the fact.

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Zimbra is a significantly cheaper option than one of the Microsoft solutions, such as Exchange. It is able to run in a free environment, as it is in the case of Linux. It offers the advantages of a powerful mail manager, such as indexed searches and the integration of contacts and notes, all in one platform. It is constantly updated and the operation of its connection in mobile equipment is remarkable and very efficient. Additionally, it is able to easily integrate with Outlook solutions with its connector, which brings all the benefits of Zimbra to the user under the interface known as "mail manager." So far, I have been using Zimbra for several years and I have not missed my previous work platforms.

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• Improved accuracy of data collected
• Improved efficiency of data collected
• Improved efficiency of payroll and invoicing processes
• Decreased time, in the field and in the office, involved in managing data

• Zimbra is a cheaper email service than other similar platforms and in my point of view offers better features, that's why the company migrated services to this platform several years ago and without a doubt, it has been the best investment.
• Zimbra has a more user-friendly interface for employees, this has improved response times to external customers of the company.
• The implementation of Zimbra in the company motivated the IT engineering department to make improvements in open source to adapt it to the needs of the company.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info