#1 most frequent
Brazil
20.5%284 installations of 1,382
What is Zimbra?
Zimbra is an email and collaboration platform and productivity suite that includes contacts, calendar, tasks, chat and file sharing, plus videoconferencing, document editing, and file storage.
Categories & Use Cases
Media
1 / 3
Top Performing Features
Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 7.9
Scheduling
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
Category average: 8.1
Search
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
Category average: 8
Areas for Improvement
Discussions
Users can join groups or message boards for forum-style collaboration.
Category average: 8.5
Video files
Supports video file types
Category average: 8
Audio files
Supports audio file types, such as .mp3, .mp4, and .wav
Category average: 8.2
Who Buys & Uses Zimbra by Synacor
#2 most frequent
United States of America
15.4%213 installations of 1,382
#3 most frequent
India
8.2%114 installations of 1,382
Zimbra: An Alternative to Major Cloud Email Platforms
Use Cases and Deployment Scope
We used Zimbra Email & Collaboration as an email solution for years in my previous company. It is a robust solution capable of competing with the best. Initially, we used the open-source version in an on-premise mode, achieving significant cost savings. Later, we transitioned to a SaaS service with network functionality. In both scenarios, it met expectations.
Pros
- Collaboration among users
- Solution customization
- Service accessibility
Cons
- Zimbra's mobile application leaves much to be desired; it is its weakest point.
- This forces the use of third-party applications on smartphones, which only offer a more or less complete integration with the ActiveSync protocol.
- Zimbra allows for an on-premise scenario, which is not for everyone, especially considering that the trend nowadays is to outsource email; in any case, it also offers this alternative.
- The cost of Zimbra as a SaaS solution comes too close to that of more widely adopted competing options.
- Zimbra lacks a robust integrated chat system, which its competitors offer.
- It lacks AI integration.
Return on Investment
- Zimbra can represent significant cost savings in on-premise mode, although this entails another type of technical effort and expense; it is necessary to crunch the numbers in each case.
- These savings are also relative to the number of users; it might not make sense for very small companies.
- When Zimbra was launched, it marked a breakthrough compared to existing solutions, providing more than just email. However, today it cannot compete functionally with solutions like Office 365 or Google Workspace.
Usability
Alternatives Considered
Microsoft 365 and Google Workspace
Other Software Used
Microsoft 365
Our experience using Zimbra Email & Collab - it's so-so
Pros
- Nice UX, its easy to navigate
- Advanced Sharing Access into a resource
- Has an integration with 3rd party
Cons
- After Sales Support, hard to reach
- Mobile isn't as friendly as desktop
Most Important Features
- Sharing Access
- UX-Friendly on Dekstop
Return on Investment
- Cost Efficiency
- Easy Setup
Alternatives Considered
Zoho Mail and Google Workspace (formerly G Suite)
Other Software Used
Zoho Mail, Mailchimp, Slack
Complete tool for message box and collaborations
Pros
- Very simple and functional navigation
- Fast collaboration
- Integration with other applications.
Cons
- Time-consuming Technical Support
- Increase the capacity for integration
- The mobile app sometimes takes time to load some views even with fast internet and equipment
Most Important Features
- Email services
- Tasks
- Collaborativeness
Return on Investment
- Greater efficiency of employees due to the use and ease of the tool
- Tool availability is an important factor
- More effective project planning
- Cooperation between teams
Alternatives Considered
Microsoft 365 (formerly Office 365), OpenX and Cisco Cloud Email Security
Other Software Used
Slack, Cisco Webex Meetings, Android Studio
Zimbra Email & Collaboration is great
Use Cases and Deployment Scope
We utilize Zimbra Email & Collaboration for all our email services. For a freeware option, it has a lot of great capabilities. If you're familiar with how to set up a web server, and you don't want to pay the amounts that you have to for gmail/M365, or other providers, then this would be a great product.
Pros
- Customizing email layout
- sending emails
- receiving emails
- spam filtering customizability
Cons
- Spam filtering options
- custom fonts
- email read receipts
Return on Investment
- If using the free version, then it has proved it's ROI since we're not paying for anything.
- Sometimes, you can send emails and they get caught in the spam filter and it doesn't notify you
- The dns filter will have a rule and sometimes it won't follow that rule.
Alternatives Considered
Microsoft 365 and Google Workspace
Other Software Used
ConnectWise ScreenConnect, Microsoft Teams, Slack
Zimbra is a secure, reliable application that can be customized to suit the provider
Pros
- Filter emails with specific information required.
- Very good storage capacity.
- Has a mobile version and another web.
- It has a friendly and modern graphic interface.
- It is compatible with all operating systems.
Cons
- In the mobile version, it is not possible to attach files, it only allows to send messages with text.
- The mobile version is too basic and lacks functions that if you have the web version.
- Lacks the facility to communicate with an online chat.
Return on Investment
- Improved internal communication and dissemination and distribution of messages and corporate objectives.
- The creation of an internal network of employees is something that gives us security and confidence.
- Having a private and exclusive messaging system differentiates us from the competition and from other companies.
Alternatives Considered
DPS Outlook Office
Other Software Used
DPS Outlook Office, Mailbutler
